Richmond Henrico Doctors' Hospital Hotels

"My experience “staying” at the Regency Inn in Richmond was so bad it bordered on disturbing. First let me say, the staff was friendly and reasonably professional. But the room was perhaps the most appalling room I’ve ever had the misfortune to step into, to say nothing of a hotel room that I had already been charged for. The first thing to hit was the sickly sweet smell of cleaner that was clearly covering up a very, very bad odor. I stopped breathing through my nose within a minute or so of being in the room. The second thing was the squish as I stepped onto the carpet. The third thing was the sagging and stained acoustic ceiling tiles. After that it was just one bad thing after another: the battered furniture, the deeply stained carpet and armchair, the lamps with non-working bulbs, the stained bathtub, the rusty fixtures. Even though I was exhausted from a long drive from Florida, there was no question of spending another minute in that room. The staff said there were no other rooms available and that that room was representative of the others. I left immediately, needing to put many miles between me and that disturbing room. Needless to say, the photos in the listing looking NOTHING like the actual room I was assigned. The photos I’m attaching don’t even fully convey what the room actually looked like. I have no idea how this establishment managed to acquire the positive reviews."

"Clean and bright and welcoming. Very friendly staff. Great area for socializing and cocktails. Been coming back for 30 years"

"This place was awful. I wouldn't recommend it to anyone, and will definitely never stay there again. The lady at the desk (I think she was one of the owners) has no idea what customer service is. There was a staff member who came it later that was great and very helpful. There were dirty sheets on the pull out bed, the room was very musty smelling. The elevator was filthy, and one of the pictures on the wall fell on my 28 year old grandsons head. When I reported these things to the front desk (same lady that I believe to be an owner), her response uhuh, and sorry (you could tell she could care less). Not even a real appology,. If you're thinking of going here, look again, it's not worth it."

"Unfortunately, we found a dead bug on the bed. "

"It was safe clean and didn’t here much from the neighbors so quiet too"

"Great "

"Disgusting room. Filthy, smelled horrendously. Door was literally falling off the hinges. Would NEVER recommend this dump to anyone. Would give a negative star rating if I could"

"Clean, spacious, and very friendly staff!"

"This hotel is recently renovated and feels like a brand new hotel!"