First Park

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.

Property was beautifully appointed and friendly staff. However it was hard and frustrating to find a staff member for breakfast service on both mornings when we stayed . Also we had gone out to pool area and no staff members were managing the area so we had to look for towels . We wished there were more fitness offerings / group exercise classes during the week .

Dog friendly and welcoming. Staff super helpful. Rooms were very clean. I’d suggest a first day coffee ticket since there is no coffee maker in the room, and a tech upgrade so I can plug in devices with the new standard wires. Toast food ok. Would love a fresh salad option. Beach is near and restaurants. I came in off season so not much was going on. Lots of nearby construction too. K