Search Cottages in Francisco Uh May

"The perfect trip, everything was perfecto"

"The hotel knew it was my birthday, yet the birthday banner wasn’t placed on my door until the day before we left, which felt like an afterthought. As Preferred guests, we also expected a smoother checkout, but it took over 20 minutes because they were short-staffed. That was disappointing considering the “Preferred” status. Also be careful not to leave anything behind in your room. My boyfriend accidentally left his Beats headphones, and when we contacted the hotel less than an hour later, they claimed he must have “misplaced” them. It felt like they were simply washing their hands of the situation and taking no responsibility. Given how quickly we contacted them, it’s hard to believe they were just misplaced and it strongly suggests someone on staff kept them. Overall, very disappointing. We travel often throughout the Riviera Maya and expected much better from this property."

"Room was clean, bed was comfortable. There are no elevators so you will have to climb stairs if not on first floor. Pools are on smaller size, you can take trolley to all other resorts to use amenities and restaurants. "

"Staff was great, room was great, pools were great. Food wasn’t good. Bland and cold. "

"We’ve stayed at many all-inclusives in the area including the Wyndham Azteca and Westin Cozumel and this resort is better in most ways. The food is extremely high quality, the staff are wonderful, and the grounds are beautiful. We had some problems with the first room we were given but a man named Daniel found us an updated room that was perfect. The gym is the best hotel gym I’ve ever seen, and I travel a lot. "

"Great resort "

"Located in the jungle.....with zero amenities other than overpriced food and drinks.....this hotel appears to be a bank repo run by Wyndham. Much about the site is unfinished...including the road leading up to the resort. As well....many rooms have no doorknobs...beds...or tvs. None of the rooms except the kitchenettes had a refrigerator....the sewer line to the main overflowed daily onto the road .....we had a water break that lead to several of us moving from one side to the other. Then we had a power failure. For the last three days we had no internet...no wifi...no tv.....and no compensation from the staff. As well.....they also fumigated during the day driving thousands of large cockroaches out onto the walks around the pools. The icing on the cake was that every employee....regardless of whether they were working on something or just standing around......every last one were in their phones. Everywhere.....even the manager as well as the chambermaid. This was THE worst resort I've ever stayed at in over 40 years of travels. Never ever stay at a Wyndham again.........never."

"everything was perfect! rooms are spotless, beach and sun chairs are wonderful, the property is gorgeous and clean. we had the best time thank you hotelito azul! all the people are so helpful too and generous. we loved everyone!"

"Room was dark and very musty, beach was covered in seaweed, loud music at the large pool felt like a cheesy Club Med resort in the 1970s. "