Detroit Gem Theatre Hotels

"5 star"

"Cool"

"Great front desk staff. The room was next to a noisy elevator. Really convenient to convention center. The deli next door is great"

"Great vibes and a good cafe."

"Nice hotel, great location, courteous staff. Would stay again. Thanks!"

"Staff not very attentive or helpful. Rooms not clean at all"

"Booked through Expedia obviously. The hotel took the portion that was supposed to be taken from Expedia taken from my credit card used for incidentals at check in. Still trying to get ahold of element hotel to get my money back. So basically paid for hotel twice."

"Around 11:45 PM, while we were already in bed, a staff member in uniform knocked loudly on our door. When I opened it, he told us we were “not supposed to be there.” This was very surprising, as we had checked in properly, received our keys, and settled in for the night. This situation reflects a clear miscommunication between the front desk and management, but it should not have been handled by disturbing guests at that hour. The approach was inappropriate and the tone came across as quite rude. We did stay the night, but the experience was very unsettling. I hope you can address this internally to ensure it doesn’t happen to other guests."

"Location is amazing. Friendly staff the room and hotel was very clean ."