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UNIQUE Creative Apartment in Old Quarter

2.5 star property
Travelers explore historic treasures like Hanoi Opera House by day, then return to relax amid the city's cultural richness and nearby nature reserves

Choose dates to view prices

NYNA Old Quarter puts families right in Hanoi's vibrant center with on-site shopping and in-room WiFi. Guests can easily visit Hoan Kiem Lake or St. Joseph's Cathedral, while parents appreciate the supervised childcare option for their little ones.

Reviews

5.8 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Kitchen

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Classic Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Classic Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

In-room dining

Junior Studio Suite

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Elite Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Elite Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Design Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Traditional Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Traditional Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Honeymoon Studio Suite, City View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Honeymoon Studio Suite, City View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Gallery Studio, City View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Gallery Studio, City View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, City View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Standard Studio, City View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Traditional Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Classic Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Classic Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Design Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Basic Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Studio Suite, City View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Senior Studio Suite, City View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for City Studio

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

City Studio

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Design Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Design Suite, 2 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 807 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Signature Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Signature Suite, 2 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 732 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Grand Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Grand Suite, 2 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Superior Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Superior Suite, 2 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for Economy Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Economy Suite, 2 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 538 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Senior Suite, 3 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Senior Suite, 3 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 2 Single Beds

View all photos for Grand Suite, 3 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Grand Suite, 3 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 1163 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 2 Single Beds

View all photos for Economy Suite, 3 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Economy Suite, 3 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 915 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds and 1 Single Bed

View all photos for Junior Suite, 4 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite, 4 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 1453 sq ft
  • 4 bedrooms
  • Sleeps 11
  • 4 King Beds and 3 Single Beds

View all photos for Gallery Suite, 4 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Gallery Suite, 4 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 1507 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 4 King Beds and 2 Single Beds

View all photos for Family Suite, 4 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Family Suite, 4 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 1399 sq ft
  • 4 bedrooms
  • Sleeps 9
  • 4 King Beds and 1 Single Bed

View all photos for Business Suite, 5 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Business Suite, 5 Bedrooms

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 1292 sq ft
  • 5 bedrooms
  • Sleeps 12
  • 5 King Beds and 2 Single Beds

View all photos for Executive Suite

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Executive Suite

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 2691 sq ft
  • 7 bedrooms
  • Sleeps 18
  • 7 King Beds and 4 Single Beds

View all photos for Exclusive House

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Exclusive House

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 3875 sq ft
  • 11 bedrooms
  • Sleeps 29
  • 11 King Beds and 7 Single Beds

View all photos for Signature Villa, Garden View

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Signature Villa, Garden View

Highlights

Garden
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • City view
  • 5382 sq ft
  • 15 bedrooms
  • Sleeps 39
  • 15 King Beds and 9 Single Beds

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About the area

Located on a lake, UNIQUE Creative Apartment in Old Quarter is in Hoan Kiem neighbourhood and is connected to a railway/underground station. Hanoi Old Town Night Market and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Travelling with kids? Consider Food Street Tong Duy Tan and Goethe-Institut Hanoi. Spend some time exploring the area's activities, including whale watching and winery tours. Visit our Hanoi travel guide
Map
Nyna Coffee - No. 9 Nguyen Khac Can, Hanoi, 100000

What's nearby

  • Hanoi Opera House which includes theatre scenes and heritage architecture
    Hanoi Opera House
    2 min walk - 0.2 km
  • Hoan Kiem Lake which includes a lake or waterhole, a monument and heritage architecture
    Hoan Kiem Lake
    7 min walk - 0.6 km
  • St. Joseph Cathedral showing markets, heritage architecture and heritage elements
    St. Joseph's Cathedral of Hanoi
    13 min walk - 1.2 km
  • Evening view in Hanoi, Vietnam
    Hanoi Old Town Night Market
    17 min walk - 1.4 km
  • Trang Tien Plaza
    5 min walk - 0.5 km

Getting around

  • Hanoi Railway Station
    7 min drive
  • Hanoi (HAN-Noi Bai Intl.)
    43 min drive

Restaurants

  • nyna coffee
    1 min walk
  • Pane e Vino Restaurant
    1 min walk
  • Kem Xôi Thu Nga
    2 min walk
  • Paris Deli
    2 min walk
  • Square Cafe
    2 min walk

About this property

UNIQUE Creative Apartment in Old Quarter

Family-friendly hotel near Hoan Kiem Lake
Close to Hanoi Opera House and St. Joseph's Cathedral of Hanoi, UNIQUE Creative Apartment in Old Quarter provides shopping on-site, dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
Other perks include:
  • Free valet parking
  • A round-trip airport shuttle (surcharge), express check-out and supervised childcare (surcharge)
  • A computer station, multilingual staff and tour/ticket information
Room features
All guest rooms are individually furnished, and offer comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Highchairs, children's slippers and childcare services
  • Hypo-allergenic bedding, Egyptian cotton sheets and memory foam beds
  • Rainfall showers, designer toiletries and bidets
  • 43-inch LCD TVs with Netflix, streaming services and premium channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured valet parking on site
  • Limited on-site valet parking
  • Onsite parking includes off-street options

Things to do

  • Shopping

Family friendly

  • Dining table
  • DVD player
  • Free rollaway/extra bed
  • High chair
  • In-room babysitting
  • In-room cot
  • In-room kitchenette
  • In-room washing machine/dryer
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • In a nature reserve
  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual alarms in hallways

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium digital channels
  • DVD player
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Freezer
  • Hob
  • Kitchen island
  • Kitchenette
  • Microwave on request
  • Mini-fridge
  • Minibar
  • Mixer
  • Paper towels
  • Restaurant dining guides
  • Rice cooker
  • Separate dining area
  • Spices

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Office
  • Portable fan
  • Printer
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: VND 500000 per accommodation, per stay (varies based on unit and length of stay)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 400000 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

NYNA Old Quarter
Unique Creative In Old Quarter
UNIQUE Creative Apartment in Old Quarter Hotel
UNIQUE Creative Apartment in Old Quarter Hanoi
UNIQUE Creative Apartment in Old Quarter Hotel Hanoi

Frequently asked questions

Is UNIQUE Creative Apartment in Old Quarter pet-friendly?

No, pets are not allowed at this property.

How much is parking at UNIQUE Creative Apartment in Old Quarter?

Valet parking is free at this property.

What time is check-in at UNIQUE Creative Apartment in Old Quarter?

Check-in start time: 2:00 PM; check-in end time: 11:30 PM.

What time is check-out at UNIQUE Creative Apartment in Old Quarter?

Checkout is at 11:00 AM.

Does UNIQUE Creative Apartment in Old Quarter provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 400000 per vehicle applies.

Where is UNIQUE Creative Apartment in Old Quarter located?

This family-friendly Hanoi hotel is located in the historical district, within a 5-minute walk of Trang Tien Plaza and Hanoi Opera House. Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi are also within 15 minutes. Hanoi Railway Station is 21 minutes by foot.

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Reviews

UNIQUE Creative Apartment in Old Quarter Reviews

5.8

6.8

Cleanliness

7.6

Amenities

5.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 10 out of 27 reviews
Rating 8 - Good. 3 out of 27 reviews
Rating 6 - Okay. 0 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 12 out of 27 reviews

Reviews

10/10 Excellent

Ole Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money. Good location. Room is modern and clean, bed and bedsheets was comfortable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jolie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatiful, morden hotel. Friendly and enthusiastic staff
Stayed 1 night in Aug 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the space. It felt cozy. It was above the cafe which was very handy.
Stayed 1 night in Jan 2025

10/10 Excellent

Luân

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style is beautiful, the view is fresh and airy. Very wonderful
Stayed 1 night in Aug 2024

8/10 Good

Xuan Hieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've had quite good experiences here. The host always welcomed us and assisted us whenever needed, really appreciated that. The apartment's location is also very convenient to explore famous tourist attractions. There were only a few small minus points about the stairs that made me struggle at first but overall everything was fine :) I will still choose this place when I come back to Hanoi next time
Stayed 1 night in Jun 2024

4/10 Poor

Damon

Disliked: Cleanliness, amenities
Room not as described. Booked a Senior Studio Suite with City view. Room had a view of the building next door which had noisy construction work every day from 8am to 5pm. Room was advertised as having a balcony/patio area with garden which it did not. There is an extra fee to have your room cleaned on a daily basis which was not in the listing either. The free bottled water was only in the room on check in and not replaced. The seperate dining area is a hard wooden bench as the seating cushion shown in the picture was missing. The coffee shop downstairs was good and Joseph was quick to reply to messages. The free laundry was a good service to have.
Stayed 5 nights in Nov 2024

2/10 Terrible

Fai

Disliked: Staff & service, amenities, property conditions & facilities
We were sent a message about 7 hours before our check in that we needed to stay in a different building. We didn’t have a choice due to flights etc. we got there and the room was poor, we stayed for one night and then tried for 3 days to get out of our booking, the hotel ignored all requests to discuss our issue with a manager and ignored Expedia's requests too. We were told the hotel had a fuse issue. When we did arrive on day 3 the room wasn’t ready, we waited again asking to talk with a manager. Ignored again. We finally got into the room we thought we’d booked and it was different again. There was a crane next to our window all night digging. Digging so close the building shook. We asked to move rooms again and they said they couldn’t until the following night. We wore earplugs and tried to get some sleep. When they did finally put us in a room that was quiet and resembled our original booking there was no water. Lucky for us this was check out day. We were just happy to leave. This hotel looks convenient, is in a good location and is above a coffee shop, but don’t be fooled. The hotel team are teenagers working in the cafe, not allowed to give you the details only management. This operation is a shambles and I would avoid it, there are plenty of other options. For us it will one day make a hilarious travel story, for you I hope this review is a bullet dodged.
Stayed 5 nights in Apr 2025

10/10 Excellent

HANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay at a lovely space. The place provided many of the basics like toiletries and cooking utensils. We especially loved the balcony which had lots of plants and a pair of signature small chairs common around Hanoi. Would go again if I ever come back to Hanoi.
Stayed 1 night in Jun 2024

10/10 Excellent

Vu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's so good for stay here The hotel here looks very beautiful, the space is extremely airy, the staff is enthusiastic and supportive. I will come back here. Thank you for your enthusiastic support while we were there
Stayed 1 night in Jun 2024

10/10 Excellent

Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I loved staying here. The property was in a great location - close enough to the action whilst still also being in with the locals. Convenient store and coffee shops are located just on the street nearby so you’re a short walk away from all the amenities you need. Accessing the property was very easy, and the team here were very responsive and helpful with all of our queries. The wifi was very fast and TV had a good amount of platform options to watch things. We’d be happy to recommend this place or stay there again ourselves. Thanks for having us!
Stayed 1 night in Jul 2024

2/10 Terrible

Cuong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel private messaged me while I was on the way to the hotel to tell me they couldn’t not accommodate me. They did not refund me nor will Expedia assist with getting a refund. This is a scam listing.
Stayed 1 night in Apr 2025

2/10 Terrible

Timothy John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No refund even though they cancelled the room

They cancelled the room I spent a week trying to get my money back I didn't get it. I suggest you find another hotel
Stayed 1 night in Sep 2024

2/10 Terrible

Kimberley

Disliked: Staff & service, amenities
I was given the wrong room that I paid for. Staff did not reply to my messages and calls. Room smelt bad. I had no towel and my hot water did not work. Only cafe staff were available to help me. Cafe down stairs was very noisy until very late. Very disappointed
Stayed 1 night in Feb 2025

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scam

Absolutely disgusting service arrived at hotel and told there was no rooms available after I booked and paid in full. Took six hours off my first night in Hanoi on the phone and sending emails to try and sort. Demanded to be put up in another hotel all they were bothered about was getting me to check out the next day by 11 am from the room they put me in 40 minutes away from the area I wanted to stay at. No staff for the hotel on site had to deal with staff from coffee shop who are not to blame. While I was trying to sort this problem out another couple came in and had the same problem. Be very careful of your booking this hotel!,
Stayed 4 nights in Feb 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Demolition mayhem!

I booked for 3 nights for a work trip. On the first night construction noise commenced at 6pm and didn’t stop until midnight. The next day the building attached began to be demolished and my bed was shaking. It was the craziest scariest thing ever! The hotel management refused to acknowledge the problem or respond to my request for a refund. I had to move again to another hotel that wasn’t being knocked down. Very poor customer service, do not recommend at all. It’s a shame as the rooms are stylish in a nice coffee shop but this was an awful experience!
Stayed 3 nights in Dec 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this accomodation a few weeks before our trip, specifically choosing the Old Quarter since we wanted to stay close to the fun. We paid upfront. Upon arrival, we heard from the accomodation manager that there was 24/7 ongoing construction next door, which had damaged the water pipes. NYNA offered alternative accomodation 10-20 mins by car, well outside of the Old Quarter. We did not want to take this, and the manager told us the booking could instead be cancelled, leaving us without accomodation, but for vague reasons we would have to be the one to cancel the booking. The manager told us to take it up with Expedia and that they would support cancelling our booking, which we did. Now it turns out Expedia support is unable to reach the accomodation, leaving us both without accomodation and without money. I still hope this can be resolved, but definitely don't recommend this place...

2/10 Terrible

HSUANYU

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst experience ever! 真的不要住！

The room is located upstairs from NYNA Café. While the café staff member who checked me in was polite and helped carry my heavy luggage upstairs (thank you!), the lack of an elevator was inconvenient. As we climbed the stairs, I immediately felt uneasy—the stairwell was filthy and poorly maintained. The room was a huge disappointment. It appeared far smaller than the advertised 30 square meters, feeling more like 10. The décor, while trying to mask the room’s age and grime, only made things worse. The room was unbearably stuffy with an overwhelming chemical detergent smell. Even after opening the window, the odor lingered. After sitting on the bed for just 10 minutes, I started itching, and rashes appeared on my skin. When I reported this via WhatsApp, their response was dismissive: "Maybe your skin is a bit sensitive." However, I later found similar complaints in other Google reviews, confirming this wasn’t just me. The ceiling was another nightmare. It was made of bamboo sticks, which looked unstable and made me worry about debris falling onto me while sleeping. Between the suffocating smell, worsening rashes, and a pounding headache, I couldn’t endure it any longer. I left in the middle of the night and booked another hotel. I stayed for less than an hour despite paying for four nights. My refund request was denied, but I still believe leaving was the best decision. I have no idea where their positive reviews come from. Just check out google map page!
Stayed 4 nights in Dec 2024

10/10 Excellent

Di?m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khách sạn đẹp, rộng rãi. Phòng đầy đủ tiện nghi, nhân viên hỗ trợ nhiệt tình! Rất yên tâm khi lưu trú!
Stayed 1 night in Aug 2024

10/10 Excellent

Quynh Nhu

Liked: Amenities
Mình đã có trải nghiệm vô cùng hài lòng tại đây. Ks tiện nghi, dịch vụ tuyệt vời, nhân viên vô cùng thân thiện. Chắc chắn sẽ quay lại
Stayed 1 night in Jul 2024

8/10 Good

Åsa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Charlotte

Stayed 1 night in Mar 2025

2/10 Terrible

Shuyi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Chantri

Stayed 2 nights in Dec 2024

2/10 Terrible

ERIKO

Disliked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024