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The Mercer

4.0 star property
VIP Access

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for The Mercer

Premium bedding, down duvets, Select Comfort beds, in-room safe
Point of interest
Premium bedding, down duvets, Select Comfort beds, in-room safe
Premium bedding, down duvets, Select Comfort beds, in-room safe
Bathroom shower
Reviews
8.6

Excellent

Popular amenities

  • Free WiFi
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • GymGymGym
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk
The price is HK$1,088
HK$1,197 total
includes taxes & fees
14 May - 15 May

Check out the area

Map
29 Jervois Street, Sheung Wan, Hong Kong
  • Popular LocationSoho6 min walk
  • Popular LocationLan Kwai Fong9 min walk
  • Popular LocationHong Kong Convention and Exhibition Centre4 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)32 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

View all photos for One-bedroom Executive

Premium bedding, down duvets, Select Comfort beds, in-room safe

One-bedroom Executive

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Separate bedroom
  • 600 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Executive

Premium bedding, down duvets, Select Comfort beds, in-room safe

Studio Executive

Highlights

Air conditioning
Mini-fridge
HDTV
Down duvet
Blackout curtains
Premium bedding
Select Comfort bed
Hairdryer
  • 400 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Premier

Premium bedding, down duvets, Select Comfort beds, in-room safe

Studio Premier

Highlights

Air conditioning
Mini-fridge
HDTV
Down duvet
Blackout curtains
Premium bedding
Select Comfort bed
Hairdryer
  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Hong Kong

What's nearby

  • Hong Kong - Macau Ferry Terminal - 4 min walk
  • Soho - 6 min walk
  • Lan Kwai Fong - 9 min walk
  • Victoria Harbour - 3 min drive
  • Hong Kong Convention and Exhibition Centre - 4 min drive

Restaurants

  • 2 Cafe - 2 min walk
  • Samsen - 1 min walk
  • 蘇杭冰室 - 1 min walk
  • Cafe Queen's - 1 min walk
  • Zoo - 1 min walk

About this property

The Mercer

Other perks at this hotel include:
  • Limo/town car service, multilingual staff and smoke-free property
  • Tour/ticket information, a lift and a front desk safe
  • Concierge services, a 24-hour front desk and luggage storage
  • Guest reviews give top marks for the first-rate property condition
More amenities include:
  • Select Comfort beds and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • HDTVs with Netflix, streaming services and cable channels
  • Wardrobes/cupboards, mini fridges and electric kettles

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Limo/town car service

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Premium bedding
  • Select comfort bed

Bathroom

  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • LED TV
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Window screens

Policies

Check-in

Early check-in subject to availability
Early check-in is available for a fee

Check-out

Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Mercer Hong Kong Hotel
Mercer Hong Kong
The Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong Hotel
Citadines Mercer Hotel
Citadines Mercer
The Mercer Hotel
The Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

Frequently asked questions

Is The Mercer pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Mercer?

As of 10 May 2024, prices found for a 1-night stay for 2 adults at The Mercer on 14 May 2024 start from HK$1,087.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Mercer?

This hotel doesn't offer parking.

The Mercer Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 447 out of 960 reviews" "
Rating 8 - Good. 398 out of 960 reviews" "
Rating 6 - Okay. 65 out of 960 reviews" "
Rating 4 - Poor. 30 out of 960 reviews" "
Rating 2 - Terrible. 20 out of 960 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THANKS
Stayed 3 nights in Apr 2024

2/10 Terrible

Krithi, Silver Spring

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelt of smoke on check in and was partially fixed on day 3 but continue to smell of smoke. On day four cockroaches welcomed us back to our room in the evening. Housekeeping standard were poor. We felt it was not value for money either.
Stayed 4 nights in May 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a serviced apartment building, not a hotel. Good for long trips if you want to do your own laundry, but not good for short business trips since they don't have room service and the external laundry service takes 3 days.
Stayed 6 nights in Oct 2023

2/10 Terrible

Riki

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Aircon was extremely noisy. Room flooded when using the shower.
Stayed 5 nights in Sep 2023

6/10 Okay

Brenda, Burbank

Travelled with partner
Liked: Cleanliness
The property is located near the financial center and once we figured our way around we found the metro station nearby. The staff did not understand us and there were no maps of the area. The backing of our curtains were ripped and need to be replaced. Housekeeping was very good and the suite was comfortable.
Stayed 4 nights in May 2023

8/10 Good

Steve

Stayed 2 nights in Apr 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

6/10 Okay

Siew Fuang Violet

Liked: Staff & service
Conveniently located near the MTR and within walking distance to Central, with many F&B options nearby.
Stayed 4 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Difficult to locate as located within meandering side streets and as surrounded by tall buildings everywhere, pinpointing on google map difficult. Location seemed a little on the derelict side. Didn’t feel safe walking back late at night. Charged HKD500 as deposit which wasn’t made aware prior to booking on Expedia. Queries staff at check-in, but was just told this is how they do it and if I wanted clarification, I needed to take it up with booking agent.The money has already been charged on my card. Am awaiting to see if it will be refunded. Complimentary beverages turned out to be two bottles of cheap soft drinks which other hotels would’ve given for free anyway. No room upgrade - was told already booked the best. Could’ve at least given a room on taller floor. Room smelled stuffy and unused for a long time. Not sure if it was cleaned prior to checking in.
Stayed 1 night in Mar 2023