Irvine Irvine Spectrum Center Hotels

"In general, staff was helpful and nice. But we did experience some unpleasant moments. Breakfast included was alright only bc of all the breads and waffle maker. Eggs were soggy wet every morning. The sausage gives me the ick, and the bacon is super salty and thin. Coffee is horrible. Social Aroma Restaurant… No! Just no. It tasted as all the spices were old and expired, and they added extra to increase the flavor. That made the food taste powdery. The garlic naan was almost ok, but it lacked the garlic and the dough was a little too gummy and chewy. Place looks apparently clean, but outdated. The air conditioning is just plain terrible. It’s not working properly. The positioning of the a/c is done in such a way to save them money. That means the a/c is placed facing a corner, or a close wall so that the corner gets cold quickly and the ac turns off often, automatically. (On Mother’s day, guy next room was watching porn loudly in the afternoon, with a connecting door between our rooms. Very disturbing.) On our last night someone tried to get into our room twice. First around 9:30 pm we heard the door beeping but it was locked so he couldn’t open. Then again around 1 am. Thanks God, the security lock was on bc he opened the door but the security lock didn’t let the door open. By the ease with which he could’ve entered the room, I suspect it was someone that works there. He was also indian, bc he said something with heavy Indian accent.Overall ok but needs more attention."

"Hard to rate items we didn’t experience. But we stay here from once or twice a month. We like this property very much. Pearl is the one that always checks us in and is a lovely person. I hope I have her name right. It will be right next time, fo’ sho’! Lol We love the room and how I don’t think anyone hears our noises! The tv, our talking and laughing! I hope not. Lol! We also love the free breakfast! Will stay here again, and recommend to everyone who asks."

"Breakfast was Good Staff were very Nice air worked Great"

"After COVID the hotel rates increased dramatically based on the few improvements to the rooms~ The bathtubs still have no mats in the tubs so they're very slippery~ Bathroom flooring always seems dirty~ The bed coverings are 2 sheets and a thin blanket, we froze both nights! But it's one individual in particular, Kevin, who is very matter of fact and never friendly or helpful! I've been staying at LHL several times a year for the last 10 years and every front desk agent is helpful and friendly, all but Kevin! It was 2 years ago, when I booked through the hotel directly, tgat I was charged a "BED TAX" which resulted in another $100 being added to my bill! I questioned it and Kevin became argumentative and couldn't explain what this tax was for and why isn't it mentioned on their website! That's when I stopped staying there~"

"Great property, convenient, clean and lots of amenities onsite and lots of offerings surrounding the hotel. Would definitely stay here again."

"The entire building smelled like mildew my clothes stink the building is old the lights flicker and elevator even glitched wouldn't work had to hold the button down"

"Property and rooms very nice and lots of room only downfal we were missing toilet paper when got there missing towels we also had a sweet with kitchen and paper towels were missing as well other wise good "

"Elevator close to our room (far end of the building) went out of service. The door on the second floor exit wasn’t working. We were forced to use the stairs and/or elevator on the opposite end of the building. We left the hotel early in the morning and returned around lunch hour and the elevator was still out of service and the 2nd floor stairs entrance/exit wasn’t working either. I called front desk to complain about the situation and the girl who answered was very rude saying that they tried to get it fixed and continued to say that she’s not an elevator technician then hung up on me. I was livid so I went to the front desk to confront this staff. I showed up at the lobby and complained to another staff. The rude staff was there and listening to my rant. Instead of apologizing on behalf of the hotel, she took her phone out and recorded my rant. I left and came back at the end of the day, elevator and door was still out of order. I went straight to the front desk with my 10 year old son and complained again hoping to get some answers or solution. The rude staff was still there. My son and I left but the rude staff followed us outside and took more videos. I went back inside and told her that she has no right to take a video of my son. I asked for the hotel manager and said that he was on vacation. I called the cops to file a report and got an incident number. DO NOT STAY AT THIS HOTEL. They will not offer any solution or apologize for any inconvenience."

"Very Nice"