4/10 很差
Fabienne
与配偶出行
2025 年 12 月 12 日
满意：住宿条件和设施
Room was nice, stayed in sea view suite. Bathroom was nice, water was lukewarm, apparently boiler issue was fixed next day. On another day we had no water out of tap, shower or toilet. Was fixed that day. Chairs in room were changed for no apparent reason. Pool is nice but narrow maybe 4ft deep. Other pool more like a jacuzzi with no jets not heated but refreshing. Pool towels super thin and small no use. Beach towels not provided while North shore beach is only a 6 min walk!
Did not eat at the property ca not comment on food.
Stay was ok considering the price we paid.
However I brought my noise cancelling headphones and placed them in their case under the shelf on the makeup mirror. Chair was in front of it. Not clearly visibly, and they disappeared. Checked luggage room several times no luck! Went downstairs and try to report this incident, was told no such form no such page on website. Wrote up my own incident report and had them sign it. Gave them a copy! Was told to check WhatsApp. Signed in and was asked questions but did not receive any answers to mine.
The hotel is nice, the view beautiful, the water issues not ideal the beach and pool towels lacking!
People in and out of your room without a heads up not acceptable!
The service for potential problems that need attention non existent!! Sadly will not return, items should not disappear from room and a shoulder shrug from the front desk, as a solution is unacceptable!!
Fabienne
2025 年 12 月入住 5 晚
