新山KSL 城市购物商场附近酒店

"乾淨客房，備品齊全。設備新穎，公設完善，可惜沒提供微波爐。員工服務態度良好，高樓層視野很棒，電視可觀看多種頻道，第一次入住還免費升等客房，有很棒的住宿體驗。 可惜住宿地點一樓大廳無實體24小時服務櫃檯，全靠what's app連繫服務人員。房間只提供一張房卡，半夜忘帶鑰匙、手機出門，無法在第一時間找到飯店服務人員解決，花了很多時間才回到房間休息。"

"The room was a bit old and not very sound-proof. Location is good. "

"感覺非常好"

"Very good location. It was just a short walk to the JB checkpoint so perfect for travellers commuting between JB and Singapore. We also enjoyed the breakfast which offered a lot of options and tasty food. The room was spacious and the shower was great. However, there were ants on our bed, in the drawers and in the bathroom. When told about the issue, the staff only applied some insect repellent and did not resolve successfully. On our last evening, we went to the pool bar to relax, but were told that most of the cocktails were unavailable. We had wine instead and it was not properly stored. Very disappointing and we had to cut the evening short. The hotel could definitely do better with more staff training in terms of housekeeping and managing its bar."

"服務周到，友善親切，介紹設施及周邊環境也十分專業"

"Cannot even get into for breakfast. The crowd was until the elevator. We left our luggage with the concierge , when we collect , the queue was also unbelievable . Better avoid the any holiday period. "

"感覺不舒服 "