Meriden Historic Hotel

"I had a little bit of a complicated reservation because I had reserved one night several months ago and about two weeks before our trip we decided to stay a second night. I was unable to modify my reservation so I just booked a second. I called the Omni to see if we could tie the two reservations and was told yes that was typically what was done. Then a few days before I received a message that they had been combined. Upon arrival, the neighborhood didn’t look super friendly. There was no real signage as where to pull in for check in so we pulled down into the parking garage. That was fine until the elevator didn’t work lol. So with a freshly torn mcl I lugged my luggage up several flights of stairs. The gal at check in was very friendly and apologized for the elevator. We stayed the night our room was a good size the lobby of the hotel was gorgeous.We left the next morning and spent the whole day in NYC. Returned to our key card not working.Went back downstairs and weren’t received with any kind of apology.Just needed a credit card for incidentals and would give us new keys to our room.All of this could have been mentioned at check in.The next morning when we left elevator still not working so my partner went downstairs to get our truck while I waited at the curb with our luggage. Two hours after we left I received a message that the elevator wasn’t working and their apologies.Long story short. Hotel itself, lovely. Area around it, not so sure, communication lacking. "

"comfortable beds, clean rooms and general areas, helpful staff, very close to Yale University"

"Front desk guy was super polite and helpful"

"Room was nice and clean. But shower didn’t work. Had to change rooms. After that, no issues. "

"The staff were friendly, and the room itself was fine, but my stay was unfortunately disrupted by several problems. The toilet overflowed multiple times, and housekeeping was not very helpful — they handed me a plunger in a plastic bag and said they were busy, leaving us to plunge the toilet ourselves while waiting for maintenance, who never arrived. I also requested gloves, a trash bag, and fresh towels so I could shower, and housekeeping seemed annoyed by my requests. Additionally, after paying the full cost through Expedia, the hotel required a $50 deposit hold at check-in, which I was told would be returned at checkout. That deposit still has not been returned, and the hotel claimed it was kept because I supposedly smoked in the room which I did not. Overall, while the staff were nice and the room was decent, these issues made my stay stressful and disappointing."

"Staff had no knowledge of their facility. And No towels available. "

"Our room was clean and the staff friendly and helpful. The only issue we had was a leaky refrigerator. Other than that, the hot breakfast was tasty and the location easy to find, since it's right off the highway. "

"The room was mostly clean but the bed had some stains on it. There was paper on the floor...made me feel that they didnt really clean. Staff was pleasant though."

"Our night stay was everything that we expected it be."