Millbrae Pet-friendly Hotel

"The staff was not hospitable in the least. I checked in and the front desk was all business. I got terribly lost finding my room because they added a building. After getting sufficiently lost and confused since the second floor rooms are in two different buildings, I had to haul my luggage back to the desk. I asked for help getting to the room, the bell desk guy starting pointing. When I asked him to show me he made sure to make me feel stupid for taking the wrong elevator on the right. Then he proceeded to walk me the whole way not offering to pull my luggage for me! Not once. I'm fact he walked ahead of me and then brought me to an elevator that looked like it was for freight. And the pool was closed for construction and I want notified. Hated my experience from start to finish. "

"The rooms are out dated and need new air con units . The carpet was old. Bathroom fixtures old and air con units ran VERY noisy all night "

"Hotel room was clean, quiet and very nice. However, we did smell marijuana in the hallway one evening. We checked in late around 10pm. At the front desk, I stood in front of two women clerks who were conversing with each other while looking at a computer screen. Rather than acknowledging a customer and attending to their needs right away, they continued conversing for some time before one of them checked us in. She was not very friendly or welcoming. We had breakfast at the hotel restaurant and both the service and food were excellent."

"Everything we did was within walking distance from the Hotel, the Pier, the Restaurants, the Shopping and the Shows. It was great to walk to everywhere in great weather conditions, not having to drive deal with traffic or parking. "

"Safe, good food at The Westin, great staff. "

"Great stay"

"Great time - the breakfast buffet is great 😊 "

"The hotel is really old; the bathroom sink was leaking, the bathtub was dirty, and the towels were of poor quality. "

"Great experience"