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"We got switched to another room after checking in because our key wouldn't work. The batteries died on the door - never encountered that before. No big deal. Get into new room down the hall and the person behind me in line gets assigned the same room I am currently occupied in. Friendly reminder to use your door locks, people! Now we are in the room. Shower doesn't work. Hot water only in the sink. Another couple was assigned our room after 11pm and almost walked in AGAIN. Your second friendly reminder always use the door locks. And maybe travel with a dog who barks and intruders. Final straw was waking up at 7am staring at a roach in the bathroom. Left so fast, I still don't think my soul has caught up to me yet."

"Very friendly staff, nice pool and hot tub. Room was a little outdated but clean and comfortable beds. Good breakfast. Good value for the price. "

"Overall, I was very pleased with my stay. Check-in folks were very nice and friendly, my room was clean and comfortable, there was plenty of parking, the bed was comfortable, and it was quiet. My room had nice amenities with a fridge, microwave, and coffee maker. I'd stay here again if I'm in the area!"

"This location is currently under renovation. (April 2026) King Suites no longer have Jacuzzi tubs (so watch where you get your room from, i.e. booking sites) We stayed in a freshly renovated King Suite which is now huge for 2 people. Staff was great upon arrival. Breakfast area was great, with good service from morning staff."

"Great views of Muskegon lake. Our room was unique. Had a double bed right as you walk in the door. Then a bathroom that divided the room, with a king bed by the sliding patio doors. Lots of room and 2 dressers and tvs. Only thing I didn’t like, no chair or table. Other smaller rooms had table and chairs. Overall it is an awesome hotel and was very pleased with the experience."

"Good property new renovations are looking great"

"This was my second stay. This was the worst of the two experiences. Second time here where there were zero eggs at breakfast again. Carpeting/floors in the room were sticky and damp. Phone was broken so had to call from my cell phone after my battery died so I allegedly missed the 9am cutoff to ask for a later checkout. I was told that housekeeping, "had to get in there right away". Maybe because there was used soap and hair in the shower right when we arrived ( I have pics) so we didn't bother using the shower. I used points/dollars towards this stay and felt that it was wasted on an overall disappointing experience. This will be the last time this establishment gets my money. I would rate this zero stars or below if I could."

"Clean room, friendly and helpful staff, air conditioning worked well."

"perfect....!"