Cartagena Naval Base ARC Bolívar Hotels

"The staff at the front desk was not friendly or helpful really, however in contrast the pool staff was amazing! The hotel was great in itself, very new and modern, along with a great breakfast buffet. "

"The location is perfect for those who want to experience the history and tourist attractions of Cartagena. The staff were very friendly and helpful. The food was amazing!"

"Great friendly staff"

"In general was a very good experience. Definitely will repeat in this hotel "

"Fair"

"Excellent"

"Beautiful stay! The staff ensured we enjoyed all Amentities at the hotel with a beautiful breakfast every morning with healthy options. The pool was breathtaking "

"Don’t stay here until they do major Reno’s. All the halls and rooms smell so bad of mold/dampness. They have fans going because they know it’s a problem but still sell the rooms. Staff is nice enough, rooms are clean enough, but nothing about this place is luxury/overcomes the smell. Our clothes still smell from the smell of this place. Breakfast was meh, nowhere near as good as you’d expect when you pay for a place like this, and the pool bar had nothing stocked that was on the menu. Skip and go elsewhere "

"Overall it was an absolutely GREAT location and size room. However, in my room, everything seemed really low so I believed it was perhaps technically an “accessible” room but was told it was not. Also, I didn't initially know how to work the AC or TV. It was excessively hot upon entry BUT- I got an early check- in! There was no introductory instructions and I like to spend time in my room upon arrival. Later I discovered you can change some channels to speak in English. But that was a lil frustrating. And then I had no hot water the entire stay! It was luke- warm at best. But I needed HOT water. The water was warmer at the beach- which was at least walking distance! 💁‍♀️ I just hope the Hotel remembers to justly compensate me as discussed at check out to accommodate the situation. "