2/10 很差
Gareth
2025 年 12 月 10 日
不滿：整潔度、職員與服務和住宿狀況
The WORST Hotel stay of my life!
Avoid this Hotel at all costs. Absolutely shameful place and people. What was meant to be the most magical Christmas in New York stay started out so poorly. After 12 hours of traveling we arrived at the Hotel to check in. Rude front desk people that just looked at their screen and handed over a key card and pointed to the Lift (elevator).
1st room. Floor 4. This room might as well have been in the street it was that cold. A 1980s style AC unit sticking through a window and some plastic around it that was with massive holes either sides of the panels. The heater didn’t work and there was a little portable heater on there that wouldn’t have heated up a phone box. The main noise of the busy streets and Fire Station a mere 20 feet away will stop you sleeping a wink. The room appeared to have survived a hurricane or there must have been a mass brawl in there. The walls were all battered and wallpaper ripped. The chairs were stained and furniture full of stains and bits of nasties.
2nd room. Floor 9. While this room had an upgraded heater and the noise had improved (you’re higher up) the recent upgraded heater had been installed and the evidence from the previous one were still there. This room also had all the same damage from the first.
3rd room. You can see where I am going here. Terrible all round and the managers comments to me in the 3rd room were… ‘would you like a refund because this hotel isn’t for you’!! I was dumbfounded by this.
Gareth
於 2025 年 12 月住了 4 晚
