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"We were there the weekend before the hurricane hit Jamaica. The resort was amazing, the staff was amazing, the butlers Richardo and Thorniel were amazing, the life guards at the water park treated us like family. The bartenders were top notch and made great drinks. Shoutout to O’Shea. The food was the best I ever had and I’ve been to many AI resorts. Jamaica didn’t disappoint and we will be back. "

"Excellent staff"

"Was stuck here during Hurricane Melissa. Staff remained courteous & helpful while going way beyond what was necessary to give all fhe"

"From the moment I arrived, I was completely captivated by the stunning oceanfront view. The sight of endless blue waters stretching toward the horizon was both calming and awe-inspiring. Mornings began with golden sunrises reflecting off the waves, and evenings ended with the soothing sound of the tide beneath a painted sky. If you’re looking for a place that brings peace, beauty, and a true connection to nature, this oceanfront view is simply unforgettable."

"My spouse and I stayed at Hyatt Zilara Rose Hall in Montego Bay from October 23 – November 2, 2025. What was supposed to be a four-day getaway turned into eleven days when Hurricane Melissa became a Category 5 storm and grounded all flights. Even through the worst of it, the staff and management were outstanding. The General Manager Adrian and team provided clear updates, kept guests calm, and restored Wi-Fi within 24 hours and water within 48–72 hours. Despite the storm, they continued serving hot Jamaican meals, drinks, and even nightly entertainment to keep spirits high. Employees such as Callela, Unique, Seanah, and Ro showed incredible kindness and professionalism—always smiling, even while worrying about their own families. Once airports reopened, the hotel arranged safe transportation to Kingston so guests could catch emergency flights home. I can’t say enough about the leadership, compassion, and resilience of this team. They turned a terrifying experience into one I’ll never forget for all the right reasons. If you’re visiting Jamaica, Hyatt Zilara Rose Hall should be your first choice. 🇯🇲💚"

"I had a wonderful stay Clean room Food was tasty Staff was great Thank u for a wonderful stay "

"Very nice comfortable room. Large clean bathroom and shower. Buffet was decent. "

"Everything "

"This resort was very nice. Staff were so nice "