Oiso Spa Hotel

"The rooms were excellent! We had an open air onsen and that was so delightful. The public onsen was also amazing and last but not least, the buffet restaurant….the food was amazing with so much selection and excellent quality. There was everything and included all you could drink (open bar). I felt totally zen even with one night"

"The hotel is tucked away in the mountains of Hakone - making it a convenient location for the ropeway access and a nice experience. Downstairs is a large living room concept with a wooden fire -- fun place to hang out and mingle/relax. Few nice touches that provide for a nice experience -- every guest usually wears their yakuta attire they receive in the room. There is an onsen that you can use which is wonderful! The room has good amenities. The service is a bit slower and maybe not as solutions-based as you might need, but everyone is nice. The hotel offers shuttles to Gora,Sauzon stations - which is helpful if you take the train from Odawara to these stations. You can also reserve a shuttle from Odawara to hotel."

"Amazing food, beautiful and well kept rooms, and we loved the private balcony baths."

"Absolutely stunning property. Delicious breakfast buffet. Wish the shuttle to the stations were more frequent. "

"Beautiful facility and grounds, traditional interior design and outdoor onsen make for a very special setting."

"Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!"

"Staff is very attentive however there is very little options for dining and no transport after 630pm with no options for taxi / I was also disappointed that we were not allowed in the onsen areas due to very small tattoos however we were stilled charged the “bath fee” for resort without being allowed to use the areas . I feel a discount should be made for guests the refuse service to these areas or allow for them to book private times. Charging guests for resort fees when they do not allow them to use the area isn’t acceptable - again staff was very pleasant amd we enjoy the area even with upgrading g to mt Fuji lake view without any view due to rain - we are happy with the hotel but still disagree with extra charges for bath and resort fee since we were refused entrance / we were also charged very large tourist tax which was not informed until check out my Expedia bill said we would pay Y76000 our final bill was over Y108800 because of bath fee and tourist fees I wish to look to be refunded for the bath fees or please consider policy changes for other guests when they are refused entrance - charging your guests then not permitting them to enjoy these areas is in quality service I expected "