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Suginoi Hotel

Photo gallery for Suginoi Hotel

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Outdoor spa tub
Outdoor pool
Outdoor pool
[Naka-kan 6F Hermitage Floor] Twin Room, Non Smoking(Ocean view |Semi-open air bath *Non hot spring) | View from room

Overview of Suginoi Hotel

Suginoi Hotel

3.5 star property

4.5/5 Wonderful

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Spa
  • Restaurant
  • Gym
1 Kankaiji, Beppu, Oita-ken, 874-0822

Explore the area

  • Popular LocationB-Con Plaza, Global Tower16 min walk
  • Popular LocationJigokumushikobo Kannawa17 min walk
  • Popular LocationBeppu Park3 min drive
  • AirportOita (OIT)43 min drive

Room options

About this area


Located in Beppu, Suginoi Hotel is in the suburbs and near theme parks. Ichinoide Kaikan and Mount Tsurumi are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Aso Kuju National Park and Beppu Park. Travelling with kids? Consider Beppu Rakutenchi, or check out an event or a game at Oita Big Eye Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • B-Con Plaza, Global Tower - 16 min walk
  • Jigokumushikobo Kannawa - 17 min walk
  • Beppu Park - 3 min drive
  • Beppu City Traditional Bamboo Centre - 3 min drive
  • Kintetsu Beppu Ropeway - 7 min drive

Getting around

  • Beppu Station - 4 min drive
  • Kamegawa Station - 18 min drive
  • Oita (OIT) - 44 min drive

About this property

Suginoi Hotel

3.5-star family-friendly hotel in the suburbs
A bowling alley, an indoor mineral hot spring (onsen) and a corner/local shop are just a few of the amenities provided at Suginoi Hotel. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a massage, a body wrap or a body treatment. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and hot springs on site
  • Luggage storage, karaoke and a porter/bellboy
  • Guest reviews give top marks for the first-rate property condition
Room features
All guest rooms at Suginoi Hotel offer amenities, such as complimentary wireless Internet access. Guests reviews give good marks for the size rooms at the property.
More amenities include:
  • Toilets with electronic bidets, hairdryers and shampoo
  • Fridges, daily housekeeping and phones


English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Free return train station shuttle from 8:00 AM to 8:00 PM

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 2200-5500 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Seeds
  • Ceada Palace

Things to do

  • 2 hot tubs
  • Arcade/games room
  • Bowling alley
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Hot springs
  • Karaoke
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/games room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge


  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services


  • Garden


  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Separate men/women areas in public bath
  • Hot tub
  • Yukata (Japanese robe)


  • Designated smoking areas

Room amenities


  • Bed sheets
  • Blackout drapes/curtains


  • Electronic bidet
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste


  • 20-inch flat-screen TV

Food and drink

  • Fridge


  • Iron/ironing board (on request)
  • Phone
  • Safe

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94% of travellers were happy with check-in
Check-in from 3:00 PM - 9:00 PM
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please note: This property's bowling alley will be closed for renovations from now until the end of January 2023.
Please note: This property's outdoor hot spring will be closed for renovations from September 26 to December 16, 2022. This property has 2 other hot spring facilities that will be operational during this time.
Please note: This property's guestrooms and facilities are located in 3 separate buildings. The walkways connecting the buildings are not available at this time due to renovations. A shuttle service is provided to transport guests between the buildings, and operates daily between 5:45 AM and midnight.

Renovations and closures

The following facilities or services will be unavailable from July 1 2022 to January 31 2023 (dates subject to change):
  • Entertainment facilities
The property will be renovating from 26 September 2022 to 16 December 2022 (completion date subject to change). The following areas are affected:
  • Hot springs
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 250–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between JPY 2200 and JPY 5500 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Breakfast is not included for children using existing bedding.

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Suginoi Hotel Beppu
Suginoi Hotel
Suginoi Beppu
Suginoi Onsen Hotel Beppu
Suginoi Hotel Hotel
Suginoi Hotel Beppu
Suginoi Hotel Hotel Beppu

Frequently asked questions

Does Suginoi Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at 杉乃井酒店?

As of 26 Sept 2022, prices found for a 1-night stay for 2 adults at 杉乃井酒店 on 27 Oct 2022 start from HK$1,333.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Suginoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Suginoi Hotel?

Self-parking is free at this property.

What time is check-in at Suginoi Hotel?

Check-in is from 3:00 PM - 9:00 PM. After-hours check-in is not available.

What time is check-out at Suginoi Hotel?

Checkout is at 11 AM.

Where is Suginoi Hotel located?

This family-friendly Beppu hotel is located in the suburbs, within 1 mi (2 km) of Kankaiji Onsen, Beppu Rakutenchi and B-Con Plaza, Global Tower. Jigokumushikobo Kannawa and Ichinoide Kaikan are also within 1 mile (2 km).

Overall score and ratings



Rating 5 - Excellent. 609 out of 1004 reviews
5 - Excellent 61%
Rating 4 - Good. 303 out of 1004 reviews
4 - Good 30%
Rating 3 - Okay. 70 out of 1004 reviews
3 - Okay 7%
Rating 2 - Poor. 14 out of 1004 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 1004 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities



5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good stay we had. Free breakfast and dinner. The customer service exceeded my expectations! When we got to the hotel and got to the room, we didn’t like it coz it was outdated but when we asked if we can move to another room, no hesitations they gladly helped us and showed the room that was new and kid’s friendly room. We will definitely go back there in a few months. I highly recommend it to those who has kids with them it’s called Nin Ji Kan that’s their new building. Awesome! My regret is I wasn’t able to take a picture of the room. 😞 but I do give always an Honest review.
Stayed 2 nights in Apr 2022

5/5 Excellent

Stayed 2 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

3/5 Okay

Stayed 1 night in Mar 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

5/5 Excellent

Julie, Shinagawa-Ku
Stayed 1 night in Dec 2021

2/5 Poor

Helen Bantolo
Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s so nice we enjoying the onsen and very nice dinner and breakfast it’s good we will back again hope we will get soon booking
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun family stay
Excellent family get away. We had no idea what to expect but once we arrived we were blown away by the friendly staff and efficient service provided. We had to park in a separate building then take the shuttle bus but it was easy as the buses ran frequently. The hotel was very clean, the room spacious and well stocked. They provided kimonos and slippers in various sizes for use around the hotel which was a huge bonus. The breakfast and dinner buffet exceeded anything we could hope for as there was a huge variety of tasty foods provided. The hotel had plenty of things to keep our 5 and 3 year olds entertained, their favorite being The Aqua Garden with several nicely sized warm outdoor pools.
Stayed 3 nights in Mar 2021

4/5 Good

Verified traveller
Stayed 1 night in Dec 2020