Puerto Morelos Ojo de Agua Beach Hotels

"Visited to celebrate our anniversary and left thoroughly underwhelmed. The property is old and carries a persistent musty smell throughout. Our room had visible molds on the white curtains, closet were very musty, room was persistently humid, with slippery floors and an air conditioning unit that simply didn’t work. Mind you we actually booked Excellence Exclusive Club, which I’d strongly advise against. The only real difference is access to one additional restaurant and bar. The exclusive pool is ironically worse than the main pool, and there’s no pool bar — which defeats the purpose entirely. The beach was poorly maintained and had an unpleasant odor that made it difficult to enjoy. A real shame for a beach resort. Also we there were vendors who were trying to sell stuffs at the beach. Food across the property was mediocre at best — I’d rate most dining options 4 to 5 out of 10. The one exception was Spice Asian Cuisine, which was genuinely good and deserves an 8/10. We specifically mentioned we were celebrating our anniversary. The “special treatment” amounted to a banner on the door, two roses, and a card at dinner. No personal touch, no effort — just a token gesture. The staff were friendly, and that’s the nicest thing I can say. We came here to try something different. We won’t be coming back"

"It was the perfect hotel for a weekend getaway. It was very clean, and the rooms were perfect. We could walk right to the beach from our room, and the restaurants were great overall. I would highly recommend this place for people looking for a peaceful getaway right on the beach, without the huge crowds in the hotel zone of Cancun. "

"Beach right in back. Very friendly and helpful staff. For those reviews mentioning stained sheets....if you have ever had an old dryer then you would know its just burn spots. This town is very charming and peaceful. "

"I am seriously missing my ocean view room. This hotel is an absolute gem and my new favourite spot in Mexico. The hotel, staff and location make this place really special. It’s right on the ocean and beside a jungle which makes for a tranquil experience. The food is outstanding and the service was excellent. It’s not a massive resort so I was always able to find a beach chair without issue. The town is a 10 minute walk from the hotel and I felt very safe with my 7 and 10 year old. Very relaxing holiday and I will definitely be returning to the fives. Thank you for a wonderful stay! "

"Charming hotel. Lovely location. Very sweet staff."

"Close to beach."

"Would recommend but be aware. Area under construction and can have plumbing problems out of their control, even the ocean view rooms will be over looking an over grown empty lot. That said everything else was great! The area is fun and walkable, room was clean and well kept, and service was excellent and issues were dealt with quickly and easily. "

"Cozy but can have the tub updated for the release of the water…so it won’t puddle up while you shower. "

"Location is great. You really can't beat it. We stayed with our two kids under three and they loved being able to walk to the beach or play in the pool it is a close walk to downtown. The negative it that the the place is run down. example: the safe was not working and We had one air conditioner not work. But the owner was attentive to these issues and put in place solutions (new safe, AC was serviced, but was determined by tech that it needed to be replaced) It took a few requests to get garbage bags and towels but they came through eventually."