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Reviews of Singular Joy Downtown Residences

3 out of 5
Singular Joy Downtown Residences
Calle 14 Nte Gonzalo Guerrero, Playa del Carmen, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 173 out of 336 reviews" "
Rating 8 - Good. 73 out of 336 reviews" "
Rating 6 - Okay. 41 out of 336 reviews" "
Rating 4 - Poor. 23 out of 336 reviews" "
Rating 2 - Terrible. 26 out of 336 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Brynn

Travelled with partner
Hotel shows nice (artificial) pictures online. Our unit was worn down, a bit dirty, very minimal kitchen utensils, no outdoor seating on our balcony. Housekeeping would only change out towels. The pool area was fantastic, with an unbeatable view. The hot tub was usually Luke warm. The bar was ok - expensive. Good location, just off 5th avenue. Walking distance to the ferry, Walmart, and a plethora of restaurants!
Stayed 10 nights in Feb 2024

2/10 Terrible

ivan Guillermo honores

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
Stayed 19 nights in Feb 2024

6/10 Okay

Melissa

Stayed 6 nights in Feb 2024

6/10 Okay

Betty, Melrose Park

Travelled with group
Liked: Cleanliness, staff & service
The property is nice and convenient for beach, clubs, shopping. Didnt like the host he was not attractive until the end of my vacation very inconvenient with the shower pressure. Also woul like for the hot tub to be repaired soon it's not a hot tub ..and would be lovely during chilly weather. Therefor host Axel need to be more accommodating at the start of a problem no the end he gets one star.
Stayed 7 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Jan 2024

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in showers could have been better.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, room comfort
Privacy Breach
There were 3 different locations that came up as this location. Finally on the 3rd try, we found the correct location. The room I was assigned, was on the main floor, with floor to ceiling windows that was attached a ground-level balcony, that faced the interior elevator/mezzanine. The curtains were see through. And I could see into the lobby, and from the outside of the window, I could be seen inside the apt (living room, dining area, kitchen, and partial bathroom corridor. When I went to reception to ask about a blackout curtain or room replacement, I was given the number of "my host" and told to contact him on whatsapp, and he never responded. After circling back, I was able to get the receptionist to come look at the window, and she then pretended to contact someone. The room was never changed, and in the evening when the lights had to be turned on, I pretty much locked myself in the bedroom, and only used the rest of the apt when lights weren't needed. Pretty much defeats the purpose of booking a 1-bedroom suit. Otherwise, great view from the rooftop pool.
Stayed 2 nights in Jan 2024

2/10 Terrible

Kong, Conroe

Disliked: Staff & service
Horrible experience super noisy the room was vibrating noisy at night no noise reduction in walls also they said they were going to refund me then after I checked out they refused to refund me
Stayed 5 nights in Dec 2023

6/10 Okay

Brenden

Travelled with partner
Stayed 7 nights in Jan 2024

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 ⭐️⭐️⭐️⭐️⭐️ 👍
Everything was great, we leave happy and looking forward to comeback and stay with you guys again, you are a 5 star to us!!! Happy Holidays!!!
Stayed 8 nights in Dec 2023

2/10 Terrible

Kong, woodlands

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don’t stay here the staff is non existent and it’s super loud and noisy at night because the walls have no insulation or sound proofing the room will shake also I’ve been trying to get a refund and they have not replied at all
Stayed 5 nights in Dec 2023

4/10 Poor

Tristan

Travelled with partner
Disliked: Cleanliness, staff & service

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Conveniently located between Cancun and Tulum.
Stayed 6 nights in Nov 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream place
It's an amazing place. Comfortable place, i felt in heaven. Thanks
Stayed 1 night in Nov 2023

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locación
Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with a beautiful rooftop
Stayed 1 night in Sep 2023

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great but noisy at night
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
Stayed 6 nights in Sep 2023

6/10 Okay

Ana M

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The workers are excellent A1 The bathroom : shower didn’t work correctly very hard to take a shower. drops of water fell from the ceiling caused by a leak. I reported these problems and they told me that I could use the bathroom in the garage or the one that is for the use of the swimming pool
Stayed 5 nights in Aug 2023

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great deal! The room is small but has everything. It is right in the center of bars and resteraunts and walkable. The pool and outdoor patio is amazing. Strongly recommend this place.
Stayed 1 night in Jul 2023

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION
Response from Recepcion on 15 Jun 2023
Gracias por tu eleccion

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everything was perfect but the last night the AC didn’t work and there was no water either. I couldn't take a shower Etc.
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Cristian

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
We booked this hotel for 3 nights. On the first day, we noticed there is no running water in the shower. We reported it and we were told they will send someone the next day! Ok, we went to bed without taking a shower that night. The next day was Saturday, and we were told they probably won't be able to send anyone during the weekend. Insane! They just didn't care to even try to apologize or find another solution. Thankfully, Expedia were super helpful, and transferred us right away with a single call to a better hotel, just a block away, and covered the difference in the price!
Stayed 3 nights in Apr 2023

8/10 Good

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful place and very convenient, views from rooftop pool were amazing. Wish I had hot water though.
Stayed 1 night in Mar 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything.
Stayed 3 nights in Mar 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and rooftop
Stayed 7 nights in Mar 2023

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
You can find somewhere much better
There are 3 night clubs less than one block away that play dance music until 2:00am making sleep virtually impossible. The mattress cover did not fit properly and come off on a nightly basis. We never once had house keeping clean our room. There were no face cloths or hand towels provided even after we asked for them. Microwave in kitchen did not work and no coffee was provided for the in room coffee maker.
Stayed 5 nights in Feb 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
The property itself was lovely. The rooftop has one relatively large pool and one smaller pool as well as a smaller heated pool (not quite a hot tub), overlooking the beach below. Very nice. The rooms and apartments were clean and neat. However, for most of our stay, we had no hot water and had to call someone to access our safe. Waiting around for the guy to arrive was a waste of our time. And we did eventually get some hot water, but only in one bathroom.
Stayed 1 night in Feb 2023

8/10 Good

Corey

Travelled with partner
Liked: Cleanliness, staff & service
Great location! Close to water, shopping and night life. No AC in our room tho.
Stayed 1 night in Feb 2023

10/10 Excellent

Ernixh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Nice pool rooftop and very clean.
Stayed 3 nights in Feb 2023

6/10 Okay

Pierrette

Travelled with partner
Liked: Staff & service
Overall the staff was friendly. Marco was very accomodating and did his best for us to be confortable. The rooftop with the swimming pool is great. However future guests have to know it’s noisy : chairs in the rooms above and the music from the night clubs / bars in the same street, until late at night. Guests must know because of the proximity of the buildings the only view you can get from your room is the building or the other room next door. Although the website mentions « laundry » there are no laundry facilities for the guests. In the first room we had , the towels, the bedsheets and the sofa were stained. On the ceiling of the shower there were mould. The a/c was noisy. In the second room we moved in, one of the windows was broken and fixed with some tape only. The a/c worked very well. To access the building from outside there are no elevators. The only elevator from outside is for the wheelchairs.
Stayed 6 nights in Jan 2023

10/10 Excellent

Valentin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel/ condo complex. Very close to the beach as well as pedestrian street that had malls, restaurants, convenient stores and street food. It is loud at night until about 3-4am. It did not bother though. Also I would like to mention the fact that Singular Joy is very close to the ocean, it does not have any beach front area however.

2/10 Terrible

RICARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was spacious and comfortable and the rooftop pool and hot spa were excellent.

10/10 Excellent

Nancy

10/10 Excellent

Kristian

Stayed 3 nights in Jun 2022

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great pool but NOISY
Location is fantastic. Steps from the beach and 5th avenue. Be warned there are two clubs a block away and the music will be thumping until 2am or so. If you are early to bed and a light sleeper, you might want to pass on this place. If you want to rent a car, parking is fairly easy to find on the street, but you'll have to pay 10 MXP per hour from 10am-10pm. The room itself was beautiful, very modern and nice balcony. The rooftop pool was to die for. Housekeeping was hit and miss, only had housekeeping one day out of 4 after I repeatedly asked, even though they said they would come daily. Overall a nice stay, but there are a lot of options in Playa, so stay here if the price is right, but beware of the noise situation.
Stayed 4 nights in Nov 2022

2/10 Terrible

jainer

Travelled with partner
Disliked: Staff & service, amenities
Terrible experience. Staff was rude and disrespectful. The air conditioner didn’t work, wifi didn’t work either. Front desk staff never helped when asked for help. I checked out few days earlier because I couldn’t stay there without air conditioner.
Stayed 4 nights in Nov 2022

8/10 Good

isauro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great . Next to lots of stores, restaurant and night clubs. Not a good place if you want to relax. To much noisy at night.
Stayed 2 nights in Nov 2022

8/10 Good

KAREN

6/10 Okay

Moni

Travelled with family
Disliked: Amenities
We only stayed one night. Toilet was broken and we couldn’t use it No toiletries, when we asked the staff they told us they can’t get any and we have to wait for the relevant person to start The carpet in our room was dirty and hadn’t had a good hoover in weeks. There was rubbish from the previous guests, clothes labels, plastic wrapper, nail clippings on the floor. Close to the busy party road which makes it loud at night.
Stayed 1 night in Oct 2022

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is clean and modern. It is near restaurants and bars. I love the rooftop pool. Antonio is the BEST! Thank you!
Stayed 3 nights in Sep 2022

8/10 Good

John Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

2/10 Terrible

Cindy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel was nice. The staff was not helpful at all and not very friendly. We were told check in would be at 3, but we were told someone had to come bring the keys for the room and did not end up coming until almost 5, there were so many people in the lobby waiting around just like us.
Stayed 2 nights in Aug 2022

10/10 Excellent

Marissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stay at this location when I travel in the area.
Stayed 2 nights in Aug 2022

8/10 Good

Victor, Trenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, the rooftop pool and jacuzzi and bar was nice. The view was amazing. Outside in the front of the property they seem to be having some remodeling or construction to the property. Overal it was nice and i will definitely stay again.
Stayed 3 nights in Aug 2022

6/10 Okay

Milton

Stayed 7 nights in Jun 2022