La Quinta Inn & Suites San Juan Capistrano hotels

"Yes absolutely "

"Tired and old"

"Staff was friendly. We slept very well; the bed and pillows were very comfy…except for the yellow stain. The thermostat did not work, but the temperature was tolerable. The gathering areas were beautiful and well kept. However, the rest of the facilities do not reflect the caliber of hotel Embassy once used to be. The rooms had very obvious cosmetic issues and significant wear and tear, from stains, to scratches and paint smudges. There was a squashed water bug near the pool. Another guest found mold and took a picture of the roach crawling up the wall in her room. Needless to say, she and her family checked out early. The toilet had a wonky handle that seemed it would break at any moment. The very next morning, the tank stopped refilling with water so we couldn't flush. i had to pour gallons of water into the tank (not the bowl) just to flush until maintenance could come. The elevators were unreliable and a family became stuck for over an hour. The phones in the room did not connect to the front desk. I had to use my phone to call the location and go through reservations just to reach the front desk. Even though I indicated we had 3 adults and 3 children, we were supplied with towels for 4 people. I waited for several hours (from checkin all the way until early afternoon the next day) for additional towels even after going down to front desk. WiFi had a weak signal and kept logging out. Only basic channels on the tv, no apps or ways to log into other streaming platforms. "

"Okay stay. The rooms were clean and the staff was really nice, the only downside was there was no WiFi, the beds were pretty small and the hot tub water was green, good enough hotel to stay in if you just need a place to sleep. Also if you request an early check in they charge you $56."

"Property needs a little pick me up!"

"Patio/poolside furniture was falling apart and there was sand in the jacuzzi. The pool closest to the street didn’t look like it had been skimmed that day. The flooring in the hallways was peeling. The decorative pillow on my bed was stained. The bathroom light fixture was corroded and the shower curtain wouldn’t close all the way, at either end. It is an old property, and it needs some major upgrades, but you can’t beat the location. The beach attendant was prompt and the loungers were very comfortable."

"-"

"Yes"

"Great hotel very well designed and everything, staff seem entitled had better customer service at a McDonalds. No one greeted me when walking in at all during my entire stay except once from valet. Pretty sure that should be common courtesy from a “4 star” hotel. Had a pretty good interaction with a waiter but other than that I didn’t even wanna interact with the employees. All I can say is great in every way but customer service sucked.😅"