伦敦塞文德罗格城堡附近酒店

“Nice gentleman greeted us and explained house rules. Took a little time to meet on arrival but no issues.”

“I never received any check in information, I arrived at the property at 3:30pm and I couldn’t get into the building. I tried calling the phone number that was previously provided and I couldn’t get through. The manager turned up outside after I had been standing there on crutches for 30mins. I informed the manager that I hadn’t received any check information, he then let me into the building where he contacted someone regarding check in information. I was given a key box/room card/but no code……

“The room is horrible they didn’t fix the ceiling and full of the smell of weed and there is hole on the wall the sofa is dirty and stained . I would like to ask for the refund . ”

“No one took care of our check in. We waited for the staff to come for an hour in the rain but still no one showed up. Finally he guided on the phone to get in the apartment. This is ridiculous! The kitchenwares were all very dirty which couldn't be used if we didn't wash it ourselves. But there was no detergent provided. The washing machine and the toaster were very so dirty that we didn't try to use them. However the cleaning charge of £50 was still charged! We asked the staff to come twice……

“此住宿環境優美，寧靜，自駕方便，就算搭火車到倫敦中心亦只不過25分鐘。 酒店職員服務態度十分好，餐飲好味。”

“Because of a business trip, we booked a total of 2 rooms and stayed for 5 days, a total of 10 nights. The hotel front desk staff were very friendly and provided detailed explanations and assistance when answering inquires. However, when staying at a hotel, the most important thing is a comfortable stay, especially since business trips are tiring. In the room I stayed in, the trash bin in the bathroom its plastic liner replaced for three consecutive days. On the last day of our stay, there was……

“Very clean and cosy”

“good”

“在小機場附近，但不巧我不是搭這個機場航班，沒有優勢，幸好到希斯路機場轉地鐵也可以直達，算是方便。鄰近單軌車站，交通方便，環境清静，可以到河邊散步，對面只有一間知名的中國餐館"一品"，没有超市或便利店，沒有任何購物點是最大缺點。”

“Because it was above a restaurant / bar, there was a lot of noise up at least 11 pm and probably beyond (we were exhausted on arrival from NA, so were able to sleep). The next 2 nights the restaurant was closed, but there were doing construction until past midnight with hammering and lots of noise. Not nice. Also, it was impossible to check in early. The hotel portion is above the restaurant / bar that is not open until 3 pm. We didn't realize this, so had to travel around with our suitcases……

“Room was boiling hot making it hard to sleep despite turning off the heater. The curtains do not shut out the street lights so the room is illuminated all night. Staff very polite and help.”

“Cleanliness and spacious room are the most important for our family. Convenient location with DLR Royal Albert next by. Will stay again next time. ”

“The place was great. I bought the breaker buffet and was disappointed that more than one there was no food at 8am. There was a lady running it the only time it was stocked. The other times, I had to wait, was told to just order what I want, or just not get the items I wanted. That was my only issue. ”