Shiozaki Pet-friendly Hotel

"I hope this will get your attention: every time I tried to book this property for the night of that day. I tried several times, but it showed as "unavailable." So i booked another arrangement. But I received a confirmation in the middle of that night. I contacted the owners in the morning by phone and by email, but did not get a response. Same thing with Expedia. So I would like a refund, or a credit to stay there another day, as I am still in the area. I would appreciate a prompt response....

"Kaji, front desk manager was amazing & so helpful -accommodations & meals were wonderful, buses were convenient , about 45 min each way to & from the ski areas"

"施設自体は凄い良かったです。ペット(小型犬)も一緒でしたが庭で凄く楽しそうに走り回ってたので人間も犬も満足です。ただし近場に飲食できる場所はないので、事前に周辺をよく調べて対応するか、台所もあるので食材を準備しておいた方がいいです。"

"綺麗で長閑でとてもよかったです。"

"We loved the traditional feel of this home. It’s so well designed and There’s not a ton in the vicinity, it’s a quiet neighborhood but about a 10 min walk to the nearest train. The host was very friendly and helpful and clearly "