Texas Pet-friendly Hotel

"Very easy check in room was ready early "

"Everything was great. Location was fabulous and room was clean and quiet"

"We got the Teddy Roosevelt Suite a few days ago. Hotel is in a great location. Very beautiful hotel. My only real issue is that when we checked into our room and went into it there was a room service tray from previous guest sitting outside our door with leftover food and drinks on it. When we went to checkout, it was still sitting outside our door. We didn't have a robe in the bathroom but there was a tag stating that if you like it you can buy one. I called front desk immediately to ensure I wouldn't be charged for such. Would of liked to see if it was worth buying but oh well. The room was a little musty but once you turn on the big portable ac units they have (which is a bit of an eye sore) it was better and with being an old historical hotel it's understandable. Went to the famous bar they have and it was wonderful and staff was great. I accidentally left or dropped my credit card and realized when we got to the Tower of America. Called the bar and they said they had it and they did hold it for me until we made it back. "

"Do not stay here. Here are some highlights. #1 checked in and could not get in our room because the door scan didn't work. Sat with my kids for 30 minutes on a dirty hallway floor waiting for maintenance to replace a door battery. #2 1 towel, 1/2 roll of toilet paper in newly cleaned room #3 Duct tape on the refrigerator door #4 Broken cabinet door laying on the kitchen counter #6 Broken dresser drawer in the bedroom #7 couch cushion heavily stained #8 AC vent covered with dust #9 microwave open/close button jammed #10 no plastic bag liner in the kitchen trash can #11 multi-floor parking garage does not have an elevator at all. You cannot push a luggage cart up the ramps. #12 parking garage stairs smell like pee and have homeless people sleeping in one section. #13 Complained to front desk and they refused to credit our stay because "we used a third party company (Hotels.com) to purchase the room. I paid $1,000 for 3 days at the terrible hotel. If you decide to stay, at least stay away from room 1303."

"Gym was good for what i needed"

"Yes and yes"

"I had to call the front desk to get the room cleaned after 2 days I not having room service. "

"We rented a room here prior to leaving on our cruise. The rooms were very clean and comfortable. Walking distance to some restaurants. Quiet property with good breakfast. I would definitely stay here again"

"Rooms are clean. Staff are friendly. Manny, our shuttle driver, was a joy! "