Madrid Thyssen-Bornemisza National Museum Hotels

"Very prefecional staff. "

"Very clean, staff very professional.I recommend one hundred %."

"Close to the train station "

"An almost perfect stay from the early check-in provided by Vanessa to the very efficient and quick check-out. The cleaning service is perfect, the Wi-Fi worked very well, and the room is very comfortable. The only downside is the soundproofing, which left something to be desired, both for outside noise and for noise from the hallway and adjacent guests."

"Staff was fantastic! Best location and super spacious."

"Great stay! So convenient to be in plaza España and the staff were so helpful and kind. Would definitely stay here again!"

"I arrived at the hotel around 7:00 a.m. and went straight to check in. Although I was not greeted upon entering, despite two staff members being present at the front desk, a young blond male staff member did inform me that a room was available early, well before the official 3:00 p.m. check-in time. I appreciated this, as I was extremely exhausted. I was assigned Room 115. Unfortunately, the room had significant usability issues. The toilet was located in a separate, extremely small space that required sitting sideways to use—clearly not accessible or comfortable for most adults. After resting briefly, I left to get food and returned later to shower. The shower, however, was unusable. The stall door opened inward, leaving less than eight inches of space to enter, making it physically impossible to access.This room is not suitable for a standard-sized adult and raises serious concerns about accessibility and basic functionality. When I returned to the front desk to report the issue, I expressed my frustration, noting that the staff seemed already aware of the room’s limitations. I was initially told I would need to pay extra for a different room, which I declined, as the issue was not a matter of preference but of usability. Eventually, the staff agreed to move me. I was ultimately reassigned to a different room, 101, which was appropriately sized and had a functional bathroom and shower. Because of this experience, I would not choose to stay at this hotel again."

"All perfect."

"everything was great"