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"This was our first time staying at a Royal Sonesta. Our first impression was not good because staff checking customers in was most unhelpful and provided no information. I paid extra for a “corner room” and the pictures on the website show windows….I got the view of an ugly wall. I inquired about a high floor and was told that ‘the room they gave me was all they had left’ which I find very hard to believe because the hotel and parking garage were quite empty. I paid extra for parking and the breakfast buffet and received no information about either. I messaged the hotel and got a very friendly call from management that gave me what I needed and even offered a perk which was very kind but we weren’t looking for anything other than details of our stay so we didn’t partake in the offer but it was a very nice gesture. The hallway outside our door was very dirty. The room itself was clean enough but the air never got cooler than 70° and we sleep with it much cooler than that at night so we were hot and uncomfortable. The best thing about the stay was the breakfast. Not only was the food great, the staff was FANTASTIC! They were very friendly and extremely accommodating. Our waitress was Alma A and she was the best! Overall, I’d say the stay was just “ok” but I had high hopes of it being a new place that we’d want to return to. We may return for the breakfast but probably not for another nights stay. "

"The room was clean, the mattress was incredible, the staff is very kind and it’s near several places we want to visit. "

"Clean rooms and good ambiance in the bars"

"I was treated very poorly "

"Unfortunately the elevator and hallway was littered with trash and towels left outside the room. Breakfast wasn’t restocked timely and morning staff not helpful in stocking the food. "

"The room is very outdated and plumbing is terrible as our room sink and shower was clogged. The good thing was plenty of outlets but our lamp had stains on it. The carpeting looks like it is from the 80s. We told the front desk about our room and every staff member was super sweet but it worked for one day and then was back clogged. The bar does not open until 3 daily which is insane for individuals on vacation. On the menu it states Frozen Margaritas however they do not have it before 3 the staff only made it because they could not give me a refund because I already paid on the app. The pizza also tastes terrible. The cleaning staff and front desk staff are excellent but the hotel is just not well kept."

"Absolutely the best service, super clean rooms, with amazing linens. Love the decor. Can't wait to return again. "

"The manager and front desk staff were all very nice and helpful. The room itself and the free breakfast were both great as well! The bartender, however, was inappropriate and unprofessional to a coworker (not working in the bar) as well as to other guests waiting to order. Instead of attending to the customers (there was no one in the bar area with a drink in hand on 3 different occasions), he continued his obnoxious behavior for quite a while so my husband & I sat there in disbelief patiently waiting but ended up leaving. We grabbed a drink elsewhere, which was very disappointing because the main reason that we picked this property was because we enjoy having a drink in the evening, so we were looking forward to the bar amenities. This might seem frivolous, but we had even called the property before booking our room to confirm the bar would be open and their service hours. "

"Yes "