I've returned from my seventh stay, yes seventh, in Stonegate Retreat. This apartment has been a staple on my Christmas shopping calendar since 2013. I've had experience of this apartment both as a private holiday rental and as a rental through Stays York.
This apartment is incredibly well-appointed. It's a stone's throw from The Minster and St Helen's Square, from which you can shop until you drop along the high street and all of the little alleways and ginnels. The apartment offers great living space and a full kitchen, which allows you to enjoy the best of both worlds when it comes to eating: go out, or eat in! The bedrooms are comfortable, clean, and very well-presented. The common areas of the complex are quiet and well-maintained, and on the whole feels a very safe place to stay.
My previous stays were booked privately through the previous owner, and exceptional customer service was what kept me returning. The little touches made it an incredibly special place to stay at Christmas. 2022 is the first stay that I have dealt with Stays York from start to finish. Whilst the pre-stay admin went largely without issue, I found myself missing the attention to detail during this stay. Upon arrival, after traveling for some hours, I had to turn around as soon as I had dropped off my bags to go and buy milk and coffee as there was nothing in the apartment. There was a coffee making machine on the kitchen worktop, but I couldn't find anything to use with it.
My travel companion and I also had to share the non-slip bath mat as only one non-slip mat and one towelling mat had been provided for the main bathroom and the en suite. In addition, we didn't have any spare toilet roll, which seems a staple item to have available. The information booklet stated that hot water would be ample and constant for the stay, so the cold showers on the Sunday evening came as a bit of a shock. I tried to message the out of hours contact number, but I had no response from that ... not even the following day.
I note in a previous review from Summer 2022 that the front door to the apartment needed a lot of force to be closed. We experienced this issue too, and we reported it to the agency. It seems that may be an ongoing niggle.
All-in-all, I enjoyed my seventh stay at Stonegate Retreat, but I did think that the 45% increase on what I paid in 2021 was a bit of an inverse spend as some of the basic items I'd expect to be available for a quality holiday rental were not (milk, coffee, spare toilet roll, and enough bath mats for both bathrooms), and issues that appear to be recurring haven't been addressed (namely the sticking front door).
I will likely return, as the apartment is perfectly located for my needs, but I do hope that Stays York reviews their attention to detail so that the apartment feels like the special place to stay that I believe it to be.