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"We were disappointed that the gift shop closed down. Garden looked like it needed some attention."

"Sunny and the other staff were so wonderful, they helped with laundry, directions around town, taxis and so on. The rooms are large and comfortable, the upstairs terrace is lovely; all the American and Japanese toys from the last fifty years on display are fascinating; roomy, clean kitchen with pleasant, quiet and restful common room area"

"The room is maintained in pretty good condition. Staff is nice, food is good. Love it."

"Beautiful, traditional Japanese style rooms provide an authentic experience. We enjoyed the breakfast. They did their best to accomodate my wife's gluten free diet needs. The family onsens were a nice option for privacy."

"Room is very clean. Staff are nice. Spa is enjoyable. Small gift was unexpected but making you feel you were very welcome. "

"Lovely resort with nice landscaping. Room with private onsen was well furnished. Dinner and breakfast was included in price. "

"I stayed here in Nov 2024 and Jun 2025. This property is so beautiful. There is long term construction right next to the property so there is noise during the day. Everything was perfect to have a relaxing time. "

"This was the first time my best friend Lina and I had stayed at a ryokan, and although it was a perfect trip overall, the only difficult part was walking up the hill to the ryokan with our luggage. The staff were very kind, and the two breakfasts and two dinners, each featuring exquisite delicacies, left us in awe every time. The temperature of the hot spring water was just right and gentle. What truly moved us, however, happened after we had checked out. While we were waiting in line at the Yufuin Station, the ryokan owner hurried toward us and handed me my sunglasses. The truth is, I had left the sunglasses behind, thinking they were too old to keep. The owner had noticed I had left them and retrieved them while cleaning. We were so touched that we almost cried. We will definitely recommend this place to our friends and family, and we are already planning our next visit. Arigatou gozaimasu!"

"Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time! "