Southern Highlands All inclusive Holidays

Very good staff and very clean room and a great experience all around

Definitely did not feel like a 5 star hotel as listed… don’t even include still bottled water etc. Front desk staff not very friendly. Room was clean but definitely feel like they skimped on some of the amenities. Room was listed to have record player and didn’t, only received after calling and asking. Rooftop bar was closed for a private event so I didn’t even get to check that out. Vip drink ticket was only given to me after I asked.

Everything from the moment we arrived was top notch. Staff opened the doors anytime you came/went, porters were great with luggage handling, and rooms were well serviced. Very spacious rooms and bathrooms. Comfy bed and lots of plugs around the room as well lighting controls makes for a very usable space for longer stays. Having the pool/spa area downstairs is another great plus as it afforded us a way to shower after long flights as we arrived in the early morning prior to a room being available. We also used the pool during our stay and found it very clean and comfortable to enjoy. Would absolutely stay here again next time we are in Sydney!

Beautiful and characterful room, very spacious, located in a great area.

It was my first visit to The Porter House and I was generally happy with my stay. I had asked for a room on a higher floor and away from the elevator, which they were able to accommodate. It was a lovely touch to see my name displayed on the TV when we entered the room, and a bottle of wine and a hand-written card. It's the little things that made the stay enjoyable. The check-in staff were also very lovely and helpful. I really appreciated them. Rooms: Spacious enough for 2 people. The bed was huge. I love the design and curation behind the decor of the room. The iPad controls were nice, such as automatic curtain openers and light controls. It would have been nice to have extra hooks in the room. I found it hard to find places to hang my towel, robe and bags. Coffee machine was a convenient addition to the room. Cleanliness: Given that I had paid almost $400 per night, I think there should have been extra attention to detail in the cleaning. There were a few crumbs in between the armchairs. It would have been nice for house keeping to vacuum the room more thoroughly as some times, there would be hair left behind. Would also be good to clean the shower grouts every once in a while. Other: One thing that was a bit annoying was the signal. My mum wasn't able to get signal while inside the room, and the TV kept freezing. There were also a lot of older shows on so the options on TV seemed a bit limited.

Definitely did not feel like a 5 star hotel as listed… don’t even include still bottled water etc. Front desk staff not very friendly. Room was clean but definitely feel like they skimped on some of the amenities. Room was listed to have record player and didn’t, only received after calling and asking. Rooftop bar was closed for a private event so I didn’t even get to check that out. Vip drink ticket was only given to me after I asked.

Everything from the moment we arrived was top notch. Staff opened the doors anytime you came/went, porters were great with luggage handling, and rooms were well serviced. Very spacious rooms and bathrooms. Comfy bed and lots of plugs around the room as well lighting controls makes for a very usable space for longer stays. Having the pool/spa area downstairs is another great plus as it afforded us a way to shower after long flights as we arrived in the early morning prior to a room being available. We also used the pool during our stay and found it very clean and comfortable to enjoy. Would absolutely stay here again next time we are in Sydney!

Room clean. Outdated. Permanent stains on table and in bath tub I suspect as opposed to not being clean. Good bathroom amenities. Poor coffee making amenities. Overall good stay. Would stay again if in the same areas.