Riviera Maya Golf Holidays

When we arrived, we were informed that our reserved king-size bedroom was not available and that we would have to stay in a room with two queen beds instead. We mentioned that we were on our honeymoon, and the staff member checking us in reassured us that by the next day they could arrange a king-size room for us and even help with special reservations to celebrate the occasion. The following day, when we went to reception, we were told that we actually needed to complete a form beforehand to request a room change and that they wouldn’t be able to accommodate us with a king-size room until the next day. I requested to speak with the manager, who simply told us that the hotel was fully booked and no king-size rooms were available. When we mentioned that we had requested a king-size bed in our reservation, he responded that room types are not guaranteed and are assigned on a first-come, first-served basis depending on availability. On the third day, we finally received our new room, but our luggage was missing as they had mentioned not to worry they would move them for us to our room and did not arrive until about 30 minutes later. Overall, this was a disappointing experience, especially during such a special trip. While some staff members tried to be helpful, the lack of clear communication and coordination made our stay far less enjoyable than we had hoped.

This is my favorite resort. The staff is amazing! Be sure to bring pants for dinner, no shorts allowed

Everything was great, the staff are just the best. This was our second time and we definitely will be back

The property is absolutely beautiful. Everything is so clean and well taken care of. Everyone is so friendly and hardworking. The daily activities for adults and kids was awesome! The rooms and housekeeping did such a good job at having our room cleaned everyday. Everything was spacious and felt massive. We really didn’t even have to go anywhere everything you need is at the resort. The beach was well cleaned. It’s small compared to the other beaches. But luckily you can walk to other public beaches that are so beautiful, safe and walkable. First time there and already talking about making it an annual tradition! Sad to leave.

It was our first time at a TRS and we loved it! The food was excellent, the people go out of their way to make you feel welcome, and the property was HUGE! We went to multiple pools throughout the day and all of them had a different vibe! We enjoyed being able to visit the connecting resorts as well and saw lots of Coatis and Iguanas!

This is my favorite resort. The staff is amazing! Be sure to bring pants for dinner, no shorts allowed

It was our first time at a TRS and we loved it! The food was excellent, the people go out of their way to make you feel welcome, and the property was HUGE! We went to multiple pools throughout the day and all of them had a different vibe! We enjoyed being able to visit the connecting resorts as well and saw lots of Coatis and Iguanas!

Absolutely loved this resort, walking distance to 5th Street. Always felt safe and loved the rooms so gorgeous. The beach is a bit rocky but you can find some sand spots I'd recommend water shoes.