「The pillows were very lumpy and the shower doors rattled for no reason. The maintenance person came to fix the toilet running, everything else was great.」
「had a terrible experience during my stay last night. The heating in my room was not working, and the room was uncomfortably cold throughout the night. I tried calling management for assistance, but no one answered, leaving me without any help.
I spent the entire night feeling cold and uncomfortable instead of getting the rest I had paid for. A warm room and someone available to respond to guests’ concerns are basic expectations for any hotel.
Whether the heating was switched off or simply not...