「This would have gotten 5 stars but we had some unfortunate experiences here, which is sad because it was our anniversary weekend. Day/night 1 were great, day/night 2, not so great. The food was amazing despite our issues with room service our last day there (bad customer service, severe delay in ordering and getting our food, and my partner got food poisoning from the last meal). The only difference between my partner and mine’s meal was he had produce, I didn’t. I didn’t get sick, he did. We...
「No response for request for keys, never received request for info email; immediaye voice mail with no call back. HAD TO GET A ROOM ELSEWHERE. Hotels.com should NOT offer this place to stay when it is confirmed you get no help/immediate response. It was 7 pm at night, NOT the 10 pm advertised late check in.」
「This property is beautiful and spacious. Very close to everything we wanted to do, Garden of the Gods, Castle (William Parker), pikes Peak COG railway, Royal Gorge, etc. Plenty of bedrooms and bathrooms and they were very clean and great water pressure for the showers. The house and neighborhood was close to stores, restaurants and gas stations. I will definitely stay here again when we return. We didn’t use the hot tub or theater but they were very nice. 」
「We had a wonderful stay at this hotel. The hosts were extremely friendly and helpful, making us feel very welcome. The house itself was beautiful, equipped with all the facilities we could possibly need. On top of that, the view was absolutely fantastic – a perfect place to relax and enjoy.」
「Hot summer August days and no AC!!! We arrived at 5pm on Friday tired and hungry ready to cook a meal to spend the evening relaxing for our busy next day.
Entering the house we felt the heat and checked the AC that read 85 degrees, but was set to 65, so we knew it wasn’t working. I called support and they recommended several things to do that did not work. Then they send a maintenance guy that arrived an hour later and who clearly couldn’t fix anything because all he did was change the filter...
「This property was advertised on a hotel booking site, with hotel pricing and hotel taxes and fees, so was expecting maybe a bottle of water or a coffee pod to give it the hotel feel. I was required to take out the trash prior to departure - shouldn’t be my job as the guest.」