外觀

安那翰喜來登福朋酒店的評價

3 out of 5
安那翰喜來登福朋酒店
1221 S Harbor Blvd, Anaheim, CA

評價

6.8
10 分評分,優異;1005 則評價中有 307 則" "
8 分評分,不錯;1005 則評價中有 212 則" "
6 分評分,一般;1005 則評價中有 172 則" "
4 分評分,欠佳;1005 則評價中有 143 則" "
2 分評分,很差;1005 則評價中有 171 則" "

6.8/10 

整潔度

7.6/10 

職員與服務

6.8/10 

設施服務

6.6/10 

住宿狀況

7.2/10 

環保程度

評價

4/10 欠佳

Kwan lok

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Dirty, worn out, won’t stay again
Staffs are helpful and very close to Disneyland. However, Other than that, nothing to recommended about this hotel. Ver dirty indeed, old, door was broken, blanket has sooo many stains on it. Not worth for the money I paid. Will never stay again
於 2023 年 4 月住了 2 晚
Jesus S 於 2023年4月6日的回應
Thank you for letting us know how was your stay.

8/10 不錯

DIANA

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 6 晚
Four Points by Sheraton Anaheim 於 2020年1月24日的回應
Dear Diana, Thank you for the review. We do hope you enjoyed your stay with us at the Four Points by Sheraton Anaheim. If you would like to discuss your experience in more detail, please feel free to contact the Manager on Duty. We look forward to the opportunity of serving you again. Sincerely,

6/10 一般

真實旅客

多人同遊
讚好:整潔度、職員與服務和住宿狀況
距離迪士尼走路10分鐘~ 房間整體感覺髒髒的~浴室水龍頭一直在漏水
於 2019 年 12 月住了 1 晚
Four Points by Sheraton Anaheim 於 2019年12月18日的回應
尊敬的客人 感謝你的反饋。 您的意見將發送給相應部門,以確保得到糾正。 希望給我們另一個機會,使事情做對。 如有任何疑問或疑慮,請隨時與值班經理聯繫。 再次抱歉,我們在您住宿期間沒有提供可取的體驗。 真誠的

8/10 不錯

Alberto

讚好:職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Jesus 於 2024年5月21日的回應
Thank you for letting us know how was your stay. Hope to see you back soon.

10/10 優異

Tyler

讚好:整潔度、職員與服務、設施服務和住宿狀況
👍
於 2024 年 5 月住了 1 晚
Jesus 於 2024年5月19日的回應
Thank you so much for letting us know how your stay was. Hope to see you back soon.

10/10 優異

Rob

讚好:整潔度、職員與服務、設施服務和住宿狀況
My go-to choice for a weekend at DLR. Walking distance from the park but also on the route for the ART bus. Friendly, helpful staff, and comfy rooms.
於 2024 年 5 月住了 2 晚
Jesus 於 2024年5月19日的回應
Thank you for letting us know.

8/10 不錯

Francisco

親子同遊
讚好:職員與服務、設施服務和住宿狀況
Les falta limpieza en las habitaciones
於 2024 年 4 月住了 4 晚
Jesus 於 2024年5月9日的回應
Thank you for letting us know how your stay was.

2/10 很差

Elizabeth

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
It was truly terrible. Dirty, shower hurt, it was so aggressive, no shampoo, bad pillows, it smelled. Literally the worst hotel I've ever stayed at in anaheim.
於 2024 年 4 月住了 2 晚
Jesus 於 2024年4月29日的回應
Dear Elizabeth,Thank you for choosing to stay at the Four Points by Sheraton Anaheim and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues with the rooms from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Sincerely,

10/10 優異

Gabriela

於 2024 年 4 月住了 1 晚
Jesus 於 2024年5月18日的回應
Thank you for letting us know how your stay was. We hope to see you back here again.

10/10 優異

Donavyn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Say what
於 2024 年 4 月住了 2 晚
Jesus 於 2024年4月25日的回應
Thank you for letting know how your stay was. We hope to see you back soon.

4/10 欠佳

Sigifredo

讚好:職員與服務
不滿:住宿狀況
No limpian los cuartos en estancia de más de una noche
於 2024 年 4 月住了 2 晚
Jesus 於 2024年4月21日的回應
Gracias por decirnos como estuvo su estancia.

6/10 一般

Oscar

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Room I was placed in seemed a bit ran down/old. Toilet seat old and round, not oval for extra room to avoid contact. Sheets were stained and not sure if it was old blood. Parking was good but had to keep getting up in the middle of the night as someone’s alarm kept going off for hours and had to check to make sure it wasn’t mine. This was around 2am
於 2024 年 4 月住了 1 晚
Jesus 於 2024年4月20日的回應
Thank you for taking the time to share your thoughts regarding thse issues. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.Sincerely,

6/10 一般

Ashanti

親子同遊
不滿:設施服務
This place is basically a Motel 6. Clean rooms, but nothing fancy. Property is old and could use an upgrade or two, even if just starting with the elevators. 1 restaurant/bar with odd/limited hours.
於 2024 年 3 月住了 3 晚
Jesus 於 2024年4月16日的回應
Thank you for taking the time to let us know about your experience while staying with us. Your experience of at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like the ones you encountered from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 優異

Jose

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you.. My wife love the place and people are very helpful.. Just on Sunday Mornings my car was not making noise but the front people make me to move the car.. 20 minute after a car from tesla was the one making the noise alarm going off.. not my car room 305
於 2024 年 4 月住了 3 晚
Jesus 於 2024年4月15日的回應
Thank you so much for your great review. I do apologize for the inconvenience with the car. Hope to see you back soon.

10/10 優異

Mikayla

於 2024 年 4 月住了 4 晚
Jesus 於 2024年5月6日的回應
Thank you for letting us know how your stay was. Hope to see you back soon.

10/10 優異

Clyde

於 2024 年 4 月住了 3 晚
Jesus 於 2024年4月28日的回應
Thank you for letting us know how your stay was. Hope to see you back in soon.

2/10 很差

Paula

讚好:整潔度
Big clean room, however outside yuck. Should have stayed across the street at Days Inn cleaner and free parking and free breakfast and nicer staff.
於 2024 年 4 月住了 1 晚
Jesus 於 2024年4月4日的回應
Dear Paula,Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent our guest from having a bad stay in the future.I hope you reconsider and choose to stay with us again when your travels bring you back to the area.

10/10 優異

Arlet

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Un excelente servicio, además de estar muy cerca del Parque, esta es la segunda ocasión en la cual me he hospedado en este hotel.
於 2024 年 3 月住了 2 晚
Jesus 於 2024年4月1日的回應
Gracias por decirnos como les fue en su estancia. Ojala los veamo pronto otra vez.

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
Staff was excellent at every turn. Fireworks from Disney - nice area- shuttle back and forth from Disney. EASY
於 2024 年 3 月住了 5 晚
Jesus 於 2024年3月28日的回應
Thank you for letting us know how your stay was.

6/10 一般

Claudia (South Sioux City)

讚好:職員與服務
Liked that it was close to Disney and restaurants. Did not like that the furniture was falling apart. Staff was friendly.
於 2024 年 3 月住了 5 晚
Jesus 於 2024年3月27日的回應
Thank you for letting us know how your stay was.

6/10 一般

Nicholas

家人同遊
不滿:整潔度
N/A
於 2024 年 3 月住了 2 晚
Jesus 於 2024年3月20日的回應
Thank you for your review.

2/10 很差

Nancy

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Rooms near elevators are too loud and unable to sleep comfortably.
於 2024 年 1 月住了 2 晚
Jesus 於 2024年3月9日的回應
Thank you for letting us know how your stay was. Sorry for any inconvenience you had during your stay. We will use your comments to improve our guest experience at our hotel.

10/10 優異

MICHAEL

伴侶同遊
Excellent customer service
於 2024 年 2 月住了 2 晚
Jesus 於 2024年2月26日的回應
Thank you for the great review!!

10/10 優異

Test

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The best of the best
於 2024 年 2 月住了 4 晚
Jesus 於 2024年2月24日的回應
Thank you for the great review!

2/10 很差

Desiree

家人同遊
讚好:住宿狀況
不滿:設施服務
As expensive as this hotel is you would think the rooms would be a little more updated or it would include breakfast or at the bare minimum free parking
於 2024 年 2 月住了 5 晚
Jesus 於 2024年2月20日的回應
Thank you for your input. I'm sorry your experience at the hotel was not optimal but we will use the information provided to us to continue to improve our guest experience.

6/10 一般

ranjeet

於 2024 年 2 月住了 3 晚
Jesus 於 2024年3月20日的回應
Thank you for your review.

10/10 優異

Ekaterina

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Jesus S 於 2024年2月18日的回應
Thank you for letting us know how your stay was.

10/10 優異

Tia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was about a 12 min walk to the parks. Plenty of restaurants in the area. Pool area looked so nice but it was raining when we were there so didn't get to use it. Breakfast at hotel was great! Staff was great especially Hunni who went above to make our stay comfortable. Would stay again.
於 2024 年 2 月住了 5 晚
Jesus 於 2024年2月13日的回應
Thank you for letting us know how your stay was.

8/10 不錯

Hillary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Jesus 於 2024年2月13日的回應
Thank you for letting us know how your stay was.

6/10 一般

Linzy

多人同遊
讚好:整潔度和客房舒適度
不滿:職員與服務
I was unhappy with the shuttle options and communication regarding shuttle to Disneyland via the hotel. We were also woken up two hours before check out time to housekeeping coming into our room not once but TWICE.
於 2024 年 1 月住了 2 晚
Jesus 於 2024年1月26日的回應
Thank you for letting me know how your stay was. I do apologize for the inconvenience you had with the shuttle bus that is run by the city. We appreciate you letting us know about the issue with housekeeping. We will share this issue with the housekeeping leaders to insure this is an isolated issue.

8/10 不錯

Margaret

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel with ideal Disney proximity
Clean and affordable, spacious room, quick service at the front desk, close to Disney. Only negative was the amount of noise on the coming from the freeway next to the hotel.
於 2024 年 1 月住了 2 晚
Jesus 於 2024年1月22日的回應
Thank you for your review. It was great having you as our guest.

6/10 一般

Gene

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Door looked like it had been kicked in before as beneath the door handle the whole door was angled and on the inside you could see the door was about 1inch out. Room service was once every 2 days which was fine but when they did come they didn't empty the garbage or change the sheets, they just pulled the sheets down.
於 2024 年 1 月住了 5 晚
Jesus 於 2024年1月22日的回應
Thank you for letting me know how your stay was. We are sorry for the issues you had during your stay. As a teachable moment, we have shared your feedback with the hotel team leaders to ensure the necessary guidelines are in place to prevent the issues with the rooms from occurring in the future.

10/10 優異

Georgianna

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Jesus 於 2024年1月22日的回應
Thank you for your great review and thank you for staying with us.

10/10 優異

Gina

讚好:整潔度、職員與服務和住宿狀況
Stayed here on New Year’s Eve. Was able to park early and walk to the parks to save on parking fees. Staff was extremely friendly. Would definitely stay there again.
於 2023 年 12 月住了 1 晚
Jesus 於 2024年1月14日的回應
Thank you for staying with us and your wonderful review.

10/10 優異

Cindy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, Jeremy at front desk was very helpful and nice!
於 2023 年 8 月住了 2 晚
Jesus 於 2024年1月14日的回應
Thank you so much your review. We are glad you chose our hotel as your vacation destination.

8/10 不錯

Talia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Jesus 於 2024年1月12日的回應
Thank you for your review.

2/10 很差

Nancy

不滿:整潔度、職員與服務和住宿狀況
Fue una muy mala experiencia para empezar no respetaron el precio de la reservacion y todavia se tuvo que pagar 27 dlls extra por cada dia de estacionamiento, dure 8 noches con mi familia y nunca se limpio el cuarto ni para sacar basuras. El personal siempre con sus malas caras
於 2023 年 12 月住了 8 晚
Jesus 於 2024年1月12日的回應
Gracias por su respuesta. Perdón por la mala experiencia El hotel usara su respuesta para mejorar la experiencia para los próximos estancias. Si quiere contactarme directamente al hotel yo puedo ayudarla con el cargo que dice fue incorrecto. Si esta incorrecto yo le puede corregir este problema. Pregunte por el gerente del front desk.

6/10 一般

Eric

家人同遊
讚好:設施服務
不滿:整潔度和職員與服務
Room never got cleaned! Only one bed made one time out of 4 night stay with double beds. Closest hotel to disney fireworks! Nice pool and hot tub!
於 2023 年 12 月住了 5 晚
Jesus 於 2024年1月12日的回應
Thank you for your review. I apologize for the issue you encountered during your stay. We will look into it and as a teachable moment, we have shared your feedback with the appropriate hotel team members to ensure the necessary guidelines are in place to prevent the issues with the rooms from occurring in the future.

10/10 優異

Paula

於 2024 年 1 月住了 1 晚
Jesus 於 2024年1月12日的回應
Thank you so much for your great review. It was pleasure having you stay with us.

10/10 優異

Ana

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Jesus 於 2024年1月4日的回應
Thank you for letting us know how your stay was.

4/10 欠佳

SHINWAN

家人同遊
不滿:整潔度、住宿狀況和客房舒適度
매우 나빴음.
디즈니랜드 가려고 2일 숙박했습니다. 호텔 방음이 너무 안되구요. 옆방 대화소리가 다 들려요. 침대는 오래되고 삐걱대고 매트리스는 출렁거리구요, 에어컨도 조절이 잘 안되구요. 미국 방문 중 가장 나쁜 컨디션의 호텔이었습니다.
於 2023 年 12 月住了 2 晚
Jesus 於 2024年1月4日的回應
Thank you for letting us know how your stay was. We will use your comments to improve our hotel experience for future guest.

8/10 不錯

Jarrett

讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
Everything was great aside from a few minor inconveniences. We didn’t have hot water in the shower, which is quite the bummer after a whole day at the amusement park. It would only get Luke warm. Some of the shower amenities were empty, like the conditioner.
於 2023 年 12 月住了 2 晚
Jesus 於 2024年1月4日的回應
Thank you for letting us know how your stay was. We will use your comments to improve our hotel experience for future guest.

4/10 欠佳

Nancy

家人同遊
不滿:整潔度和住宿狀況
Frustrating
Unfortunately our stay was less than what we expected based off reviews. Leaking shower faucet with a stripped out and broken faucet handle. The day our room was cleaned, medication was taken from a toiletry bag on the bathroom counter. The exhaust fan in the shower room did not operate. We attempted to get linen for a pull-out couch bed, in fact called a day in advance to ask that linen be left in our room. They did not have any linen available and stated they ran out of blankets. Front desk staff were kind. The experience was different than expected but we made the best of it.
於 2023 年 12 月住了 4 晚
Jesus 於 2024年1月3日的回應
I do apologize for the issues you encountered during your stay. We will use your review to improve our hotel experience. Thank you for letting us know about your stay and for staying with us.

8/10 不錯

Ernesto

於 2023 年 12 月住了 1 晚
Jesus 於 2024年1月3日的回應
Thank you for letting us know how your stay was.

6/10 一般

Lupe

於 2023 年 12 月住了 2 晚
Jesus 於 2023年12月30日的回應
Thank you for letting us know how your stay was with us.

10/10 優異

Israel

於 2023 年 12 月住了 2 晚
Jesus 於 2024年1月22日的回應
Thank you for your great review and thank you for staying with us.

10/10 優異

Silja

讚好:整潔度、職員與服務和住宿狀況
The staff were very accommodating. The restaurant was expensive but good. The pool was fantastic!
Jesus 於 2024年2月13日的回應
Thank you for letting us know how your stay was.

10/10 優異

Noe

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jesus 於 2023年12月27日的回應
Thank you for staying with us.

10/10 優異

Edith

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice person’s thank you 😊 for everything
於 2023 年 12 月住了 1 晚
Jesus 於 2023年12月24日的回應
Thank you so much for staying with us. Happy Holidays.

10/10 優異

Taria

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Jesus 於 2023年12月18日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.