Pretty good in all aspects. But there are clogged drains in the shower room and for the bathroom sink. Probably the main drain is clogged? Other than that, this stay is very good.
真實旅客
於 2021 年 10 月住了 1 晚
4/10 欠佳
Julie
家人同遊
2025 年 7 月 25 日
不滿:整潔度、設施服務和住宿狀況
No airconditioning, the jacuzzi was cold everyday we tried to use it.
They refused to provide an itemized billing invoice to me when I checked out. They said Expedial would provide.
They have a pending charge of approximately $75.00 more than my reservation quote with Expedia. If the final charge is more I will be calling Expedia for a refund.
Very disappointed this time at this Holiday Inn Resort
Julie
於 2025 年 7 月住了 3 晚
8/10 不錯
Sarah
伴侶同遊
2025 年 7 月 23 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hiking, shopping and food options nearby.
Sarah
於 2025 年 5 月住了 1 晚
2/10 很差
Melissa (Placentia)
2025 年 7 月 21 日
不滿:職員與服務和住宿狀況
Had a horrible experience this past weekend, which was my birthday weekend. I had booked four rooms for my family. Air conditioning was not working all weekend. Deborah the front desk lady was nothing but rude to not just me and my husband, but but to another family asking about fans Never indicated if we would get compensated and she was rude and demeaning
Melissa
於 2025 年 7 月住了 2 晚
2/10 很差
Linda
家人同遊
2025 年 7 月 16 日
讚好:職員與服務
不滿:設施服務和住宿狀況
The room had no air and srayed at 80 degrees. The pool was cold and dirty the jacuzzi was ice cold . We had to have the t.v. ,refrigerator serviced. The shower took 15 minutes to drain. However under the circumstances the staff was very helpful and pleasant.
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Linda
於 2025 年 7 月住了 2 晚
6/10 一般
Henry Hosung
家人同遊
2025 年 7 月 16 日
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Air conditioning was not working entire trip
Henry Hosung
於 2025 年 7 月住了 3 晚
6/10 一般
Kevin
家人同遊
2025 年 7 月 15 日
讚好:整潔度、職員與服務和設施服務
Clearly a great property that is going downhill. My room had a broken shower. My friends room had a door that dragged on the flooring and made noise. It seemed like many of the rooms were out of commission due lack of investment to keep them in good condition.
Kevin
於 2025 年 6 月住了 1 晚
2/10 很差
William
家人同遊, 多人同遊
2025 年 7 月 13 日
不滿:整潔度、設施服務和住宿狀況
The AC was broken and the rooms were 84 degrees. When we asked the fron desk just gaslit us and said "we just didn't know how to work it... they told us to just open the windows and it will cool off at midnight." Staff was rude and did not care at all. Sign on the front desk said be back in 10 minutes for hours. Spa did not work, pool was filthy, fire doors were tied open with plastic trash bags, ice makers did not work. Stay away from this pit.
William
於 2025 年 7 月住了 3 晚
10/10 優異
Jose
2025 年 7 月 11 日
讚好:整潔度和住宿狀況
.
Jose
於 2025 年 6 月住了 2 晚
6/10 一般
Laura
親子同遊
2025 年 7 月 11 日
讚好:整潔度和住宿狀況
Properly is well maintained & clean, but the AC doesn’t actually do much. We turned it on in the afternoon & came back a few hours later & the room was still hot. Also, the pool looked like it hasn’t been cleaned in weeks.
Laura
於 2025 年 7 月住了 4 晚
10/10 優異
Isabelle
2025 年 7 月 11 日
讚好:整潔度、職員與服務和住宿狀況
The staff were really responsive to an AC issue we had, and the location is central and unbeatable. We were able to avoid a lot of the traffic and walk around instead.
Isabelle
於 2025 年 7 月住了 2 晚
10/10 優異
Sharon
家人同遊
2025 年 7 月 10 日
讚好:整潔度、設施服務和住宿狀況
Location and friendly staff
Sharon
於 2025 年 7 月住了 2 晚
6/10 一般
Samuel
商務旅客
2025 年 7 月 9 日
不滿:設施服務和住宿狀況
Air conditioning was not effective, making it uncomfortable without having the outside door open but there is no screen. The shower was also malfunctioning and spraying water backwards when at certain angles.
Samuel
於 2025 年 6 月住了 4 晚
8/10 不錯
Victor
2025 年 7 月 9 日
讚好:整潔度和住宿狀況
Nice room.
Victor
於 2025 年 6 月住了 4 晚
6/10 一般
Sherrie
家人同遊, 寵物同遊
2025 年 7 月 9 日
The air conditioning was out and it was a very hot weekend over the Fourth of July in big bear. Luckily, we arrived on a Thursday and realized that the air conditioning was out before the hotel was sold out and we were able to move down to a room that wasn’t in the direct sun and although the air conditioning was out for our entire weekend, not being in direct sun on an upper floor did help. The staff was friendly and nice and did the best that they could, under the circumstances. They did have live music on Saturday. It was heavy metal. The location was great within walking distance to the village of big Bear lake and the lake.
Sherrie
於 2025 年 7 月住了 3 晚
8/10 不錯
Lenny
家人同遊
2025 年 7 月 8 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was fine,the only thing bad was the air conditioning system wasn't working good shouldnt of had any problems.they said there was to many people no excuses should have your system maintained.with what you charge us to stay there should be no problem!!!
Lenny
於 2025 年 7 月住了 2 晚
6/10 一般
Patricia
2025 年 7 月 8 日
讚好:整潔度和職員與服務
不滿:住宿狀況
AC was not functioning, and the pool was only 3.5 feet deep and had no heat (very cold). The sauna was also broken and cold. I felt very disappointed since I had children with me. The rooms were extremely hot, and overall, I will not be returning. The only positive aspect was its proximity to the Village.
Patricia
於 2025 年 7 月住了 2 晚
4/10 欠佳
Sandy
家人同遊
2025 年 7 月 7 日
不滿:設施服務
Stayed 2 nights. Power went out at 9:30pm first night for 18 hrs of our stay. We were there for a weekend event. No power. no use of amenities, no food, no coffee, as the ENTIRE VALLEY had zero power. SoCal Edison kept extending the outage and threatened to keep it off until midnight but it came on at 3pm. Ridiculous to do this on a wkend with so many visitors. Many were forced to leave the area early. The wind was very minimal & no fire danger but this the reason SCE gave. Again ridiculous. Could have been done mid-week instead chose to inconvenience many guests. We paid for a hotel room we could not use amd no discount given. Hotel staff never asked how was our stay at checkout. Probably too embarrassed to ask. Very sad and unfortunate situation overall.
Sandy
於 2025 年 6 月住了 2 晚
8/10 不錯
George
2025 年 7 月 7 日
Just Needs a refresher and some TLC. Shower hot/cold handle wasn’t working properly so the shower wasn’t able to hot.
George
於 2025 年 6 月住了 2 晚
6/10 一般
Mark
2025 年 7 月 7 日
Mark
於 2025 年 7 月住了 3 晚
4/10 欠佳
Katie
伴侶同遊
2025 年 7 月 7 日
Our first room the AC didn’t work properly so the night time manager upgraded our room. The upgraded room the AC didn’t work properly either. We had to sleep with the glass sliding door open (there was no screen door either). The hotel rooms aren’t that clean and rundown.