Hanoi Ceramic Road Hotels

"Staff was wonderful and the property was in a great location. Gym could stand to be updated and additions made but overall we really enjoyed our time"

"My friends and I meant to stay for the first weekend but ended up booking for the following weekend. The location is ideal right by the lake and all the shopping. The size of the room was adequate for me as I was traveling solo. The room was very clean and the amenities is what you would expect for hotels, vanity kits, hair dryer, water and instant coffee and hot water pot. The room came with free breakfast buffet which was awesome, food variety and the staff was extremely attentive. There are floors that do not have a view so you should check to be sure. My 3rd floor had a frosted window but wasn’t an issue for me since I was there to sleep and didn’t hang out in my room. It didn’t stop me from rebooking with them for another 2 nights because of the all the reasons I stated. "

"I didn't use"

" A really enjoyable stay overall. The room was tidy, comfortable, and nicely prepared. The staff were helpful and always polite. I appreciated the calm and welcoming environment throughout the property. It felt like a very well managed hotel. The location was also convenient for exploring nearby attractions. I would gladly stay here again."

"Quite rundown and dirty, staff were quite nice "

"Excellent"

"The hotel description is misleading. There is NO onsite breakfast facilities. Breakfast is down the road, outside the hotel!! When we arrived, the only lift in the hotel was "out of service". This is definitely NOT a 4* hotel. It is more like a 1* hotel. This hotel does NOT come with the concierge, the facilities, decor, or top notch service that all 4* hotels offer. This hotel offers absolutely nothing. The staff are miserable and unhelpful. The rating for this hotel definitely needs to be reclassified. Regarding the room. We asked for 2 room queues, but was told we could only have one and if one of us needed to access our room we had to get reception to let us in. The sockets in the room was loose. The kettle needed to be unplugged to stop it over boiling. There are some good points to this hotel, and that is it's location. It is on a quirky road in the centre of all the hustle and bustle."

"Loved our stay here. The best part of this hotel is their staff. Before our arrival, the staff reached out to us to arrange airport pickup. They were always in contact. When we arrived, we were greeted with warm towel to wipe our hands and tea. They recommended areas to visit. They even helped booked our over night sleeper train tickets to Sapa. The staff definitely went above and beyond which made our stay so much more pleasant. For international women’s day, the staff even gave me a flower. When we checked out, we were also given a little gift of tiger balm. Breakfast was delicious. Hotel is walking distance to everywhere. Highly recommend. "

"Great service by the staff, really outstanding. There was one night where a friend and I were at a lost for where to go for dinner and it was running late. One of the staff members helped us quickly call up a place and got us a table! Saved our night, and the food was delicious!"