Puerto Aventuras Chac Mol Cenote Hotels

"The cleaniness of the room could've been better. This resort does not open up to the main ocean where it is swim friendly. "

"Staff, including Maria Valasco and Maria Poot, were incredible. I had an injury at the resort and they upgraded our room without hesitation. Would I go back? Yes. "

"Complimentary room upgrade, amazing service and beautiful grounds made for an amazing stay! Will definitely return!"

"Large resort with lovely covered walkways throughout the resort. Very serene and family friendly. Several pools to enjoy and great snorkelling right off of the beach! Remember to bring beach shoes as the beach has some rocky areas. There is a doubled decker bus that runs every 15 minutes or so, that stops at the lobbies of each of the 6 sister resorts. You can also walk from one end of the sister resorts to the other end in about 20 minutes. Lots of choice at the food buffets and beach side snack bars. You must be dried off and wearing a shirt or other cover up clothing to eat at the beach side snack bars. You cannot take food back to the beach. The a la carte restaurants were all very good as well, lots of choice on the menus. Book your a la carte reservations at guest services immediately upon arrival. There is a mall in the middle of the resort with a Mexican Plaza next door for all souvenir shopping needs. Strikers is a sports bar (all ages welcomed) that is opened 24 hours a day with food and beverages available, located in the mall just off of the Caribe lobby. The only thing missing at this resort, in my opinion, is a coffee bar but there are different types of coffees available at the buffets and beach side snack bars. If you are looking for a relaxing place to unwind, this is the perfect resort!"

"The rooms were cleaned daily and done well. Staff were helpful with any questions. Pools were great."

"Overall the place was great, we had a wonderful time."

"Catalonia Riviera Maya can be a good option if you’re visiting Quintana Roo on a budget, but there are a few things to keep in mind before booking. First, there isn’t a traditional beach—just a small bay where you can swim. It’s still enjoyable, but it may not meet expectations if you’re looking for long sandy stretches. Restaurant reservations are quite limited. For example, during our 9-night stay, we were only able to book 4 dinners. You can try going to the restaurants around 6 PM to check for last-minute availability (often around 9 PM), but it’s not guaranteed. Also, meals are restricted to one appetizer, one main course, and one dessert per person. Rooms are decent if you book a deluxe option, though they could definitely use some renovations. The resort grounds are well-maintained, and most of the staff are friendly, though we did encounter a few less welcoming interactions. Food overall is average—definitely edible, but not a highlight of the stay. On the positive side, the spa and gym facilities are excellent. The Italian restaurant stood out with great service, especially from Alejandra and Lucas. Overall: A decent budget-friendly resort with some trade-offs, especially in dining and beach quality."

"Chez Waffle has a pretty back lounge area with view of the water and fish swimming into the inlet. The condition of the rooms is a bit dated. The prices of food on the high side. It is extremely quiet in this gated community. If you want lots to do, you are isolated. I did diviving and day trips every day, so spend little time at the hotel (only evenings). The local busses that run between Playa an d Tulum are excellent. Very cheap! Overall, enjoyed my stay and would do this again. I recommend it."

"Replied promptly with our issues and questions."