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"Everything was perfect"

"The location, the staff, the room accommodations excellent….. I’ll give the room’s cleanliness a three out of five. The rooms are modern, but you can tell they only do a face cleaning and not a deep cleaning so the crevices of the room are dirty and that needs to be done at least once a quarter if not more frequent. The rooms are on the smaller side, but it was perfect for me as I was traveling solo visiting my family as was only there to sleep. The hotel has a very cute restaurant/bar so make sure you check it out. The staff is so friendly and knowledgeable, especially the front desk staff. I would definitely stay here again even with the details above I’m someone who wipes down the place regardless of how clean it is so I just wipe down my room with my Lysol wipes and my cleaning spray and enjoyed myself."

"Professional and very friendly staff. Pillow high quality. Matches not good quality."

"The location of the Sheraton New York Times Square Hotel is excellent, but the overall experience was disappointing. I joined Marriott Bonvoy before my stay and received an app notification on arrival morning that my room was ready. However, upon arriving at the hotel, I was told no room was available and that the app was incorrect. After checking back multiple times throughout the day, we eventually returned in the evening and were able to check in just before 7:00 p.m., making for a very long arrival day. There were also repeated credit card charges during the stay ($200 and multiple $150 charges) that were not clearly explained upfront. As an international guest with USD limits on my card, this caused unnecessary stress. While one staff member was eventually helpful in clarifying and stopping further holds, the process lacked transparency. Housekeeping did maintain the room well, but overall the service and communication did not meet expectations. I would not stay here again. "

"Clean room. Nice staff. Great location. However: no refrigerator. No Ice machine in entire hotel. The drain in the shower was incredibly slow, causing the shower floor to fill with water during the shower. All in all a nice place!"

"Great location great hotel."

"Good "

"Great location. Friendly staff. Super quiet room. All in all a great experience. Thank you. "

"Shops, restaurants, bars, subway all nearby"