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"My recent stay at the hotel had its ups and downs. On the positive side, I had an absolutely wonderful experience at the spa. Hiram gave me one of the best massages I’ve ever had, and his service was top-notch. Unfortunately, the rest of the stay didn't measure up. In my room, the hot water only came out of the tub spout, not the showerhead. I mentioned it to the front desk, but they simply took a note, and nothing was done. I ended up having to shower by crouching under the spout; it felt like bathing with buckets. The staff throughout the hotel seemed unfriendly and overworked, which made for an unwelcoming atmosphere. Dining at Capri Restaurant was also a letdown; service was incredibly slow, and it took 30 minutes just to get a cup of water. Overall, while Hiram at the spa deserves high praise, the hotel experience itself needs great improvement."

"Room was spacious and well equipped with everything you need. We played pickleball and went to one of the pools. It was conveniently located to restaurants and only a short drive to Indian Wells where we were attending the tennis tournament. We would definitely stay here again!"

"This property has a very nice pool, rooms are large, but the property overall is showing its age. In addition, the amenities book in our room said "deluxe continental breakfast buffet, complimentary for hotel guests." Instead, the only complimentary breakfast item was a coffee station."

"The room didn’t have a shower curtaun"

"Beautiful place!"

"The room was run down, old and in terrible condition. The carpet, furniture beds, and curtains were beyond cleaning. The room did not look like the pictures! There was no closet and the tv was not updated so no access to streaming services. The walls were so thin that you could hear people talking all night long and the wind felt like it was going to blow over the building! The pool area looked clean but we were too disappointed and felt unsafe walking around the property. We didn’t even get in the pools. Also, in the middle of the night we had loud drunk people try to get into our room thinking it was theirs. "

"Yes the spa was the best part.no microwave inside the room",much better if there is one in the room, no need of coffee maker, carpet needs to be changed it stinks- "

"This property is not a real Westin property. It has few amenities. Food not available until 11am. Not the place to stay if you are looking for the conveniences of a hotel. It’s next door to another Westin however we were told it had not associated. Confusing. The rooms are very worn down. Furniture is worn, shower caulk is old. Same price as next door. Would not recommend and also find the listing confusing with another Weston property right next door. "

"Overall very good resort to stay for the tennis tournament. Room spacious and comfortable. Easy parking. Good housekeeping service. Very busy in the mornings so breakfast super busy. Would be nice if AC wasn’t limited to 68 degrees or above for us cold sleepers. There was an unpleasant smell coming from toilet each morning for a while. "