I booked a hotel room at OYO Palm Court Hotel in Eastbourne.
On arrival at OYO Palm Court at approximately 19:30 hours. There were no staff on site and I was told by a resident that the premises has been taken over by the council and is now an immigration hostel. I tried over 10 times to get through to the hotel who passed me from one person to another wasting half an hour. At 20:00 hours I began desperately trying to contact Expedia, both through the online chat and help number. I was in such panic about not having anywhere to stay but hoped that Expedia may be able to help given the reputation of the company.
Throughout my contact with Expedia, I was hung up on without a call back despite the advisor taking my contact number in case of such event, I was on hold for a total of two hours to two separate departments and I was told by relocation services they would need to wait for the original hotel provider to sort out alternative accommodation.
After begging to have another hotel provided the advisor told me I would need to pay for the new hotel myself and be reimbursed at a later date. This was not possible due to my finances on the night. The advisor eventually agreed to assist me with booking another hotel only after she took the original payment for OYO hotel no longer in existence, by this point is was 23:10 hours.
We missed dinner, walked around in the rain and still have not heard back from Expedia.
真實旅客
於 2021 年 8 月住了 1 晚
2/10 很差
Aysha
2020年9月6日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Plop plop
It got cancelled 2 hours before check in
Aysha
於 2020 年 8 月住了 1 晚
8/10 不錯
seon
2020年4月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
seon
於 2020 年 4 月住了 1 晚
8/10 不錯
Paul
2020年4月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Squeaky but good ...
Good value hotel. The staff were very friendly and welcoming. The room was comfortable, big big bed and good shower. The only thing was the ceiling and the room above. It was very squeaky when it was walked upon though to be fair, some of the the other parts of the building are very squeaky too! Despite this minor flaw, I would happily return as the location, close to the seafront and town centre is excellent.
Paul
於 2020 年 4 月住了 3 晚
10/10 優異
Sahit
商務旅客
2020年3月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sahit
於 2020 年 3 月住了 3 晚
8/10 不錯
Richard (Eastbourne )
家人同遊
2020年3月15日
讚好:整潔度和職員與服務
Good position. Continental breakfast was fine . Room adequate . Shame about the bathroom door scraping on the floor .
Richard
於 2020 年 3 月住了 2 晚
6/10 一般
真實旅客
2020年3月15日
讚好:整潔度和職員與服務
不滿:住宿狀況和客房舒適度
真實旅客
於 2020 年 3 月住了 1 晚
8/10 不錯
Karl
商務旅客
2020年3月12日
讚好:整潔度和職員與服務
booked two rooms the same
One was better than the other
Radiator didn’t work
But clean overall for the price
Karl
於 2020 年 3 月住了 2 晚
10/10 優異
真實旅客
商務旅客
2020年2月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
antonio work stay
Great hotel with good wifi
excellent comfort level
and will return