「Hotel needs upgrading. Very squeaky floors. No elevator for this hotel. Staff has been very helpful in carrying our luggages but my concern is their health safety that sooner or later they will have back problems. Hopefully management will do best not only for the customers but for their staff as well.」
「We have stayed here a couple of times , they go above and beyond to make it a pleasant stay, they also include an excellent breakfast plus another nice touch is the tipple in the room ,」
「For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor.
Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training...」