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Rating 10 - Excellent. 339 out of 431 reviews" "
10 - Excellent
339
Rating 8 - Good. 63 out of 431 reviews" "
8 - Good
63
Rating 6 - Okay. 12 out of 431 reviews" "
6 - Okay
12
Rating 4 - Poor. 6 out of 431 reviews" "
4 - Poor
6
Rating 2 - Terrible. 11 out of 431 reviews" "
2 - Terrible
11
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
6/10 Okay
helda
Travelled with family
8 May 2024
Liked: Staff & service
The staff were great and welcoming , but there was a bad smell and I saw couple of cockroches in the room
helda
Stayed 2 nights in May 2024
Response from Ryka B. on 9 May 2024
Thank you for your kind words about our staff, we truly appreciate it! We sincerely apologize for the unpleasant experience that you had with the smell and cockroaches. Please know that we take your feedback seriously, and we are actively addressing these issues to ensure a more comfortable stay for all our guests in the future. We value your input and we hope to have the opportunity to make it right for you in the future. Thank you for bringing this to our attention.
Our second time staying at the hotel. Very nice, clean, convenient for travel, safe, wonderful staff, car charger. We’ll definitely stay again if travels bring us this way.
Dragana
Stayed 1 night in Apr 2024
Response from Ryka B. on 30 Apr 2024
We appreciate your feedback and delighted to know you enjoyed your stay. We hope to welcome you again soon!
We appreciate your feedback and we will notify maintenance in regards to the door. We hope that you enjoyed your stay overall and we hope to welcome you again soon.
I was very impressed with the hospitality, cleanliness, hotel rooms amenities, modern bathroom and altogether great experience!
I recommend this to anyone and we will definitely be coming back.
Roger
Stayed 1 night in Nov 2023
Response from Ryka B. on 24 Apr 2024
We appreciate your feedback and delighted to know you enjoyed your stay. We hope to welcome you again soon!
Easy (and free) parking, the area felt safe - unlike what we heard about Fresno generally. Overall, felt like a good choice for an overnight stay between national parks.
Ferenc Bence
Response from Ryka B. on 24 Apr 2024
We appreciate your feedback and delighted to know you enjoyed your stay. We hope to welcome you again soon!
They did not change the sheets or put out fresh towels any of the 3 days we stayed there. They need to change out the sheets and towels every day. The hot breakfast was good each day. The bold coffee is excellent. The desk staff was always there when you need them. The hotel area seemed pretty safe in basically a culdesac of 3 hotels: Best Western, Fairfield Inn, and Hampton Inn. But the neighborhood around it looked industrial with no attractions or things to do. It is about a 10-15 drive to the nicer Clovis area.
Johnie
Stayed 3 nights in Oct 2023
Response from Ryka B. on 25 Oct 2023
Hi Johnie!Thank you so much for sharing your experience with us! Overall, we're really glad to hear you enjoyed your stay; however, we do understand that there were some concerns with the housekeeping not cleaning/refreshing your room daily. We truly strive to provide a clean space for all of our guests, so please know that this information has been passed on to our housekeeping and maintenance team to ensure that this remains an isolated issue and does not occur again. We do apologize that this occurred during your stay, although, we are so appreciative of your feedback. Hopefully, we can still look to forward to serving you on your next trip to Fresno and providing you with an even better experience!
Loud noise from the airport. Also, the pricing was expensive considering we had a bigger room in a different town for 120 less.
Blake
Stayed 1 night in Oct 2023
Response from Ryka B. on 13 Oct 2023
Hi Blake,We do apologize that this occurred during your stay, although, we are so appreciative of your feedback. Hopefully, we can still look to forward to serving you on your next trip to Fresno and providing you with an even better experience!
10/10 Excellent
Vidal
Travelled with family
25 Sept 2023
Liked: Amenities
Great service great people..
Vidal
Stayed 3 nights in Sep 2023
Response from Ryka B. on 6 Oct 2023
We appreciate your feedback and delighted to know you enjoyed your stay. We hope to welcome you again soon!
8/10 Good
Suzanne
18 Sept 2023
Suzanne
Stayed 1 night in Sep 2023
Response from Ryka B. on 13 Oct 2023
Hi Suzanne! Thank you so much for taking the time to share your experience with us! We're so glad to hear you enjoyed your stay! Please always feel free to come back and visit us again soon!
Really nice property. New (4-5 Years) it's in very good shape. Could use some more dining options nearby but that will likely happen. It's an area that appears under development.
Limited dining options around hotel. Very convenient/ close to Fresno international airport. On one side of hotel ( behind a small wall) there are quite a few homeless people . Hotel room clean.
Very friendly staff, clean room. We felt safe and comfortable
Leticia
Stayed 2 nights in Jul 2023
Response from Danielle Estrada (Sales Coordinator) on 10 Jul 2023
Hi Leticia!Thank you so much for taking the time to recognize our team and share your experience at our property! Our team truly prides ourselves in our ability to deliver quality service and clean spaces for all of our valued guests - like you! Please always feel free to come back and visit us again soon!
Super clean. Great designs….simple but extremely functional. Pool is nice but rather small. it got crowded quickly on hot summer over 100* day. We live local but our ac went out and couldn’t be repaired until the next day. This was a great oasis for us. Nice and cool! Only one minor issue….the body wash, shampoo and conditioner bottles in the shower can’t be easily read. I’m a senior so thought it was just me but my 13 year old granddaughter made the same comment. Text on the side doesn’t contrast enough with the background color. I had to get my glasses and bend way down to read them. A bit dangerous to have to step out of the shower wet to get glasses. Excellent breakfasts.
Sheila A
Stayed 1 night in Jul 2023
Response from Danielle Estrada (Sales Coordinator) on 10 Jul 2023
Hi Sheila!First and foremost, thank you so much for taking the time to share your experience and feedback with us! We're so glad to hear that you enjoyed your stay with us overall. Guests like you are truly the reason why we enjoy doing what we do every single day. We really look forward to serving you and your family real soon on your next trip to Fresno!
Response from Danielle Estrada (Sales Coordinator) on 26 Jun 2023
Hi Nieves!Thank you so much for taking the time to share your experience with us! We're so glad to hear that you enjoyed your stay with us. Hopefully, we can look forward to serving you again soon on your next trip back to Fresno!
Parking lot need to be with more landscape and hard scape areas
Hugo
Stayed 1 night in Jun 2023
Response from Danielle Estrada (Sales Coordinator) on 26 Jun 2023
Hi Hugo!Thank you so much for taking the time to share your feedback with us! It's so great to hear that you enjoyed your stay overall with us. Please feel free to come back and visit us again soon!
It was clean and quite staff was friendly and beds are comfortable
Heather
Stayed 1 night in Jun 2023
Response from Danielle Estrada (Sales Coordinator) on 26 Jun 2023
Hi Heather!Thank you for taking the time to share your experience with us and recognize our hardworking staff! We truly pride ourselves in providing quality service and a clean space for all of our guests during their time away from home. Hopefully, we can look forward to serving you again really soon on your next trip back to Fresno!
Response from Danielle Estrada (Sales Coordinator) on 22 Jun 2023
Hi Lisa, Thank you so much for sharing your experience with us! We're so grateful to hear that you enjoyed your stay with us overall. Hopefully, we can look forward to serving you again soon on your next trip back to Fresno!
Response from Danielle Estrada (Sales Coordinator) on 22 Jun 2023
Hi Choua!We appreciate your positive feedback! It's so great to hear that you enjoyed your stay with us! We look forward to serving you again soon!
10/10 Excellent
Ronald
12 Jun 2023
Ronald
Stayed 2 nights in Jun 2023
Response from Danielle Estrada (Sales Coordinator) on 22 Jun 2023
Hi Ronald!Thank you so much for taking the time to share your experience with us! We're so glad to hear you enjoyed your stay! Please always feel free to come back and visit us again soon!
Property was fantastic, except for noisy a/c unit. Staff was wonderful, friendly. Highly recommend.
Gary
Stayed 1 night in Jun 2023
Response from Danielle Estrada (Sales Coordinator) on 22 Jun 2023
Hi Gary!Thank you so much for sharing such kind words about our property and staff! Overall, we're so happy to hear that you enjoyed your stay with us... Although, we're so sorry to hear that you were experiencing an issue with the A/C unit. We understand that noisy issues like this are not totally ideal for any of our guests during their time away from home, so please be assured that we've passed this information on to our maintenance team in efforts to make this an isolated issue. Hopefully, we can still look forward to serving you again soon and making your next visit even better!