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新雪谷楓樹酒店的評價

4 out of 5
新雪谷楓樹酒店
204-27, 29, 36, 47 Yamada, Kutchan, Hokkaido

評價

9.2

卓越

10 分評分,優異;61 則評價中有 41 則" "
8 分評分,不錯;61 則評價中有 13 則" "
6 分評分,一般;61 則評價中有 5 則" "
4 分評分,欠佳;61 則評價中有 2 則" "
2 分評分,很差;61 則評價中有 0 則" "

9.6/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Mei Chi

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice location, cozy environment
於 2023 年 12 月住了 4 晚
The Maples Niseko Front Desk 於 2023年12月26日的回應
Dear Mei Chi,Thank you for your recent stay here at The Maples Niseko and for taking the time to share your positive experience with us. We are delighted to hear that enjoyed your stay as well as the location and environment. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back here at The Maples Niseko in the future!

8/10 不錯

Chung Hsuan

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Front Desk Team 於 2023年9月21日的回應
Dear Chung Hsuan,Greetings from The Maples Niseko!Thank you very much for leaving us a high rating! We loved having you at The Maples Niseko and hope to see you again.

8/10 不錯

Chia-Chen

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great time at Maples Niseko
Ski in ski out 真的很方便,放置雪板的空間也很大。房間乾淨、很舒適。房間唯一缺點是沒有浴缸,飯店也沒有湯池。價錢偏貴但二世谷就是這樣
於 2022 年 12 月住了 9 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
If have onsen or just bathtub that will be more perfect.
於 2020 年 2 月住了 5 晚

8/10 不錯

真實旅客

於 2020 年 1 月住了 3 晚

8/10 不錯

真實旅客

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
房間寬敞,衣櫃內有洗衣機,可以洗衣、乾衣,廚具一應俱全,可以做小菜式,鄰近滑雪場,步行2分鐘已可乘纜車上雪山滑雪,適合全家一起出遊居住。
於 2019 年 4 月住了 3 晚

8/10 不錯

Yuen fong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 7 晚

8/10 不錯

SC

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good: good ski in ski out hotel. Staff is willing to help. Valet parking Room to improve: need more benches in ski locker room
於 2019 年 2 月住了 3 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 5 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 3 晚

10/10 優異

Maria

家人同遊
讚好:整潔度和住宿狀況
We stayed at the 2 BR penthouse, which has breathtaking views of Mount Toya from all rooms. You get to soak in that image to your heart’s content. A definite highlight of our trip. You can also watch the sunrise from all windows. The hotel is modern and stylish and everything is new and in pristine condition. Because we came in spring, the hotel was almost empty, and there wasn’t anyone at the front desk, which was a little lonely. The hotel restaurant was closed, as were many others (even if it says open in search engines). My only suggestion to them is that out of the 4 pillows in each bed, they have two tall and two soft/flattish ones for belly sleepers. All 4 pillows in both beds were hard and tall, so I had sleep without.
於 2024 年 5 月住了 1 晚
The Maples Niseko Front Desk 於 2024年5月22日的回應
Dear Maria,Thank you for choosing The Maples Niseko and for sharing with us your feedback on your stay. Your feedback, even with some minor issues, is valuable to us as it plays an integral role in improving our services and offerings. Please accept our sincerest apologies for the minor issues experienced; your comfort is our priority, and we're addressing them promptly. Thank you for choosing The Maples Niseko, and we eagerly anticipate the opportunity to welcome you back here at The Maples Niseko!

10/10 優異

Judy

親子同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
True ski in ski out property! Ski lifts right outside hotel door. We stayed in a 2 bedroom suite for 6 nights. In room washing machine was super helpful since we were traveling with kids. Close to restaurants and shopping. Hotel provided transport from hotel to Hirafu Welcome center which is where our shuttle bus from Chitose Airport dropped us off at.
於 2024 年 3 月住了 6 晚
The Maples Niseko Front Desk 於 2024年3月31日的回應
Dear Judy,Thank you for sharing your insights about your recent stay at The Maples Niseko. It's wonderful to know that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at The Maples Niseko. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!

10/10 優異

Hangkun

讚好:整潔度、職員與服務和住宿狀況
Easy access to hirafu ski lift. A lot of shops for eating
於 2024 年 3 月住了 3 晚
The Maples Niseko Front Desk 於 2024年3月31日的回應
Dear Hangkun,Thank you for choosing The Maples Niseko and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. It would be our pleasure to welcome you back to The Maples Niseko for another round of delightful experiences. We can't wait to have the privilege of serving you once again!

10/10 優異

Pui Shan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent location, truly ski in ski out, fantastic staff.
於 2024 年 3 月住了 3 晚
The Maples Niseko Front Desk 於 2024年3月21日的回應
Dear Pui Shan,Thank you for sharing your insights about your recent stay at The Maples Niseko. It's wonderful to know that our location added value to your visit, and our staff contributed to a pleasant stay at The Maples Niseko. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!

10/10 優異

Judy

於 2024 年 2 月住了 4 晚
The Maples Niseko Front Desk 於 2024年3月21日的回應
Dear JudyThe warmest greetings from The Maples Niseko!Thank you very much for leaving us a high rating! We loved having you at The Maples Niseko and hope to see you again.

10/10 優異

Ray

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All was great at the Maples.
於 2024 年 2 月住了 5 晚

8/10 不錯

byoungho (Jung-gu)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
no breakfast service
於 2024 年 1 月住了 7 晚
The Maples Niseko Front Desk 於 2024年2月5日的回應
Dear Byoungho,We are truly appreciative of your wonderful rating for your recent stay at The Maples Niseko. Your feedback is valuable to us as it helps us strive for perfection. Thank you for choosing us and we eagerly anticipate the opportunity to welcome you back to The Maples Niseko, where we aim to deliver an even more flawless experience during your next visit.

10/10 優異

Michael

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location!
Great location and service! Wish they had an Onsen but otherwise perfect!
於 2024 年 1 月住了 5 晚
The Maples Niseko Front Desk 於 2024年2月2日的回應
Dear Michael,Thank you so much for taking the time to share your valuable feedback and rating your recent stay at The Maples Niseko. We are delighted to hear that you had a wonderful and enjoyable experience with us. At The Maples Niseko, our goal is to provide exceptional service and create memorable and seamless experiences for all our guests. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back to The Maples Niseko in the future!

10/10 優異

Tsz Ho

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 12 月住了 4 晚
The Maples Niseko Front Desk 於 2023年12月18日的回應
Dear Tsz Ho,Thank you for providing us your rating about your recent stay at The Maples Niseko. Should you have any further suggestion for improvement, feel free to contact us directly so that we can make sure you have a wonderful stay with us next at The Maples Niseko. We look forward to having you again!

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Luxurious room
Very luxurious home. Good space, layout, use of furniture. Ski in and ski out. Direct access to lockers to store skis
於 2023 年 12 月住了 5 晚
The Maples Niseko Front Desk 於 2023年12月18日的回應
Dear Michael,Thank you for your recent visit to The Maples Niseko and for giving us a good review. We are delighted to hear that you had an enjoyable stay and will be sure to pass onto your wonderful experience to our Front Desk team. We look forward to your stay with us next time!

10/10 優異

Seok Yee

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had an incredible stay at The Maples Niseko with my family. This apartment-like resort deserves all the praise: 1. Perfect location, just a few minutes' walk to the base of Hirafu, where we had our ski lessons. The street is lined with plenty of restaurants and shops. 2. The resort staff are exceptionally friendly and helpful. Special shoutout to Kayne, Brendon, and others who went above and beyond, offering food recommendations and even helping with carrying our skis to the lockers. 3. The collaboration with Rhythm Ski Gear rental is fantastic. The pick-up and drop-off service for ski equipment rental made our experience even more convenient. 4. The rooms are nothing short of amazing – beautiful, spacious, and fully equipped with household amenities like a personal washing machine with dryer and kitchen facilities. It truly felt like a home away from home. 5. Even on our departure day, the resort exceeded our expectations by sending us to the train station when the taxi company was fully booked. The Maples is hands down one of the best vacation accommodations we've experienced. Highly recommended, and we'll definitely be back on our next visit to Niseko!
於 2023 年 12 月住了 2 晚
The Maples Niseko Front Desk 於 2023年12月6日的回應
Dear Seok Yee,We would like to extend our heartfelt thanks for sharing your positive experience at The Maples Niseko. We are thrilled to hear that your stay with us was enjoyable. Your kind words brighten our day and are a testament to the hard work and dedication of our team in providing exceptional service. We look forward to welcoming you back to The Maples Niseko on your next visit to Niseko. If you have any special requests or preferences for your future stays, please do not hesitate to let us know. Your comfort and satisfaction are our top priorities. Again, thank you for choosing us, and we can't wait to have the pleasure of serving you again.

10/10 優異

Vivian Yee Nin

家人同遊
讚好:整潔度和住宿狀況
Pros: Great location in the middle of Hirafu. Ski-in-ski-out onto Ace Family Run Clean comfortable apartment with fully equipped kitchen. Good ski locker room. Walkable to shops and a few restaurants. Cons: There’s no other services or amenities in the property. No own shuttle bus.
於 2023 年 1 月住了 9 晚
Front Desk Team 於 2023年9月21日的回應
Dear Vivian Yee Nin,Thank you for your recent visit to The Maples Niseko and for your thoughtful review. We are delighted to hear that you had an enjoyable stay and made good use of our on-site cafe and ski lockers. Your feedback motivates us to maintain our high standards. We look forward to your return, and we'll be ready to welcome you back with open arms.

10/10 優異

Wei Kiat

於 2023 年 2 月住了 4 晚

10/10 優異

Gillian

於 2023 年 2 月住了 6 晚

6/10 一般

MIZUKI

多人同遊
讚好:整潔度、職員與服務和住宿狀況
清潔感があり暖房も暖かく 過ごしやすかったです。 トイレやシャワーが二つあり 便利でした。 メイン通りにあるので ご飯屋さんにもスキー場にも アクセスしやすかったです。 隣に銭湯もあります。 ヴィレッジ側のお部屋に4人で 泊まりましたが、 ソファが一つしかなく ダイニングテーブルとの距離が 近くて少し狭く感じました。 部屋に洗濯機があったのは とても助かりました。 チェックイン時に部屋の掃除は 2日に1回との説明でしたが、 3泊したのですが、1度も 部屋の掃除やベッドメイキングは なくて残念でした。 新しいタオルなどはわざわざ フロントに電話してもらいました。 スタッフも外国の方が多く フレンドリーですが 少し大雑把に感じました。
於 2023 年 2 月住了 3 晚
Front Desk Team 於 2023年9月21日的回應
Dear Mizuki,We want to express our gratitude for choosing The Maples Niseko for your winter retreat and for sharing your thoughts with us. It's fantastic to hear that you had a great time and found our ski-in ski-out location very convenient. We sincerley apologize for any shortcomings during your stay such as housekeeping. Your comments are invaluable in helping us identify areas for improvement, and we are committed to making the necessary changes to enhance the guest experience. Thank you again for visiting. We can't wait to welcome you back soon!

10/10 優異

DATO WONG LAI

伴侶同遊
讚好:整潔度、職員與服務和設施服務
One of the best ski in hotel we stayed in Niseko, able to cook simple food, friendly staff and pick up and send to Hirafu welcome center service was great. We will definitely make the next booking again .
於 2023 年 2 月住了 5 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 4 晚

10/10 優異

Sean

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 1 月住了 3 晚

10/10 優異

Frederick Lai Cheung

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice spacious apartment style hotel at a great location for skiing. Well equipped kitchenette. Ski-in/ski-out with many restaurants and shops close by. Relatively new and well maintained.

10/10 優異

あきひこ

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
アップゲレンデが便利。部屋が広かった。バスタブがあれば良かった。

8/10 不錯

RYU

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2022 年 12 月住了 4 晚

8/10 不錯

Mee Yee Chloe

家人同遊
讚好:住宿狀況
於 2022 年 12 月住了 6 晚

10/10 優異

Michael

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Amazing location and even better service
The Maples service was amazing, from the front desk to the bell hops and concierge, everyone helped to make our ski holiday one to remember. It doesn’t hurt that the ski lockers were perfectly located next to a lift for ski in/ski out access. We will definitely be coming back!
於 2020 年 2 月住了 4 晚

10/10 優異

P.YIU (HONG KONG)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
2nd time to stay in this hotel, perfect ski in ski out setting and location, staff are responsive, 90% front line staff speak native English
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 5 晚

6/10 一般

真實旅客

伴侶同遊, 商務旅客
讚好:整潔度和住宿狀況
Pros: Modern and clean. Cons: Considering the amount charged one would expect better service and amenities.
於 2020 年 2 月住了 3 晚

10/10 優異

rully m

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Best Hotel in Niseko
We were in Niseko for skiing. This is in my opinion a very large, clean apartment, the ski lift is just there, right outside the apartment. The room has a washing machine. The only one missing is the onsen, however you can fine great onsen at the neighbouring hotel.
於 2020 年 2 月住了 5 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 6 晚

8/10 不錯

Donald

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 5 晚

10/10 優異

Chok Chong David

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 5 晚

4/10 欠佳

T (Tokyo)

商務旅客, 多人同遊
讚好:整潔度
不滿:職員與服務和設施服務
立地が良く、新しいだけで、 値段に見合うクオリティでは全くなかった。 久しぶりに、残念で腹正しいサービスを受けた。 二度と行かない。
於 2020 年 1 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The position was excellent and true ski in ski out . Apartments were roomy and clean
於 2020 年 1 月住了 10 晚

6/10 一般

Wai Yee

於 2019 年 12 月住了 5 晚

10/10 優異

真實旅客

於 2019 年 10 月住了 2 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 5 晚

6/10 一般

真實旅客

讚好:職員與服務和住宿狀況
於 2019 年 2 月住了 5 晚

10/10 優異

Philip (Shanghai)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Prepare breakfast yourself :)
We had a nice stay here, where the hotel acts like a serviced apartment. Excellent location and truly ski-in and ski-out. Our room rate was expensive but I guess everywhere in Niseko is expensive. The only disappointing point is that breakfast is not served in this establishment. (Need to sort that out yourself).
於 2019 年 2 月住了 6 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean
Clean. Near slopes. Needs a restaurant/bar/breakfast place
於 2019 年 2 月住了 5 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location and spacious room
* Ski-in and ski-out - ski to Ace Family Ticket Centre and chair lift * Convenient location - 2 mins walk to supermarket, cafe and restaurants * Spacious room * Hotel offers free transportation to nearby restaurants / locations
於 2019 年 2 月住了 4 晚

10/10 優異

Chris

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The Maples
Great ski-in/ski-out location.
於 2019 年 1 月住了 8 晚