London Charterhouse

First time visiting Staines on Thames. Absolutely fantastic

I stayed at Templeton Garden 04/03/26 - 07/03/26. From the off, the service was 5 stars- I had a theatre show at 2pm but check in isn’t until 3pm. They told me prior to arrival that I could leave my luggage & they would safely lock it up. However on arrival, at 11.50am they told me my room was ready so I could check in & settle in straight away, which was brilliant. I stayed in a single room which had a lovely street view of the beautiful Kensington/Earls Court. My room was immaculate, all facilities working, plenty of plug points, comfy bed, beautiful bathroom with classy fittings & a very powerful shower (which is a huge plus for me, nothing worse than a rubbish shower). There was an abundance of storage & a good solid safe for all of your clothes & belongings. My room was cleaned & refreshed daily while I was out, the housekeeers do an amazing job to be honest. Fresh still & sparkling water glass bottles, more coffee pods to go with the machine, more tea & more milk every time I came back, as well as new fresh towels & bed made. The staff all around were warm & welcoming, while being super professional. There are also touches like having a doorman on the front door which adds that touch of class. I can’t comment on the food & drink as I didn’t dine at the hotel at all, but I do know they do a good deal on breakfasts (I would imagine the food is great if it’s anything like everything else I experienced). Considering all of this, the price & deal I got was an absolute steal

Elegant, comfortable, with attentive service.