We were 2 adults and 2 children. We had reserved a family room with bunk beds. We checked in online in the morning. Key retrieval was easy and quick, but when we got to our room, the bunk beds were not deployed and Tom was prepared for only two guests, not four. We called both reception and house keeping via room phone and no answer. We had to go downstairs and wait for 30 minutes in line to speak to a reception agent. We had ti wait another 30 minutes to have someone come in and deploy the bunk beds. By that time it was already 10:30 pm and way past kids’ bedtime. Room temperature was very cold and drafty despite putting the thermostat setting higher. Breakfast was good.
Alireza
於 2023 年 5 月住了 1 晚
8/10 不錯
John
2023年5月31日
讚好:整潔度、員工與服務和住宿狀況
Easy check in, room clean and well equipped, restaurant ok, very convenient
John
於 2023 年 5 月住了 1 晚
10/10 優異
Rachel
2023年4月29日
Rachel
於 2023 年 4 月住了 2 晚
10/10 優異
Scott
2023年4月28日
Scott
於 2023 年 4 月住了 1 晚
10/10 優異
Petr
商務旅客
2023年4月24日
讚好:整潔度、員工與服務、設施服務和住宿狀況
Amazing hotel right in front of Heathrow, all big chain's standards are totally met
Petr
於 2023 年 4 月住了 1 晚
10/10 優異
Stephen
多人同遊
2023年4月12日
讚好:整潔度、員工與服務、設施服務和住宿狀況
I will stay here again.
Stephen
於 2023 年 4 月住了 2 晚
10/10 優異
Nicolette (San Diego)
伴侶同遊
2023年4月4日
讚好:員工與服務、設施服務和住宿狀況
Wonderful location if you need ease to airport. Also a bus available if you don't want to use a taxi. This hotel was very clean. Sleek & modern. Great value!
Nicolette
10/10 優異
Kevin
親子同遊
2023年3月31日
讚好:整潔度、設施服務和住宿狀況
Really nice room. Our boys loved the bunk beds. We all hing out at the hotel bar which had a really good atmosphere. For an airport hotel and the price, we were thrilled.