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"The staff here are wonderful the rooms are always clean parking here is great it's pet friendly "

"The room was very clean and recently updated, thankfully; however, the hotel was basically empty, seemed to be running with a (polite and helpful) skeleton crew, and basically a construction zone. The restaurant and bar weren't open because of the renovations, which was a little inconvenient. I think we'd return once renovations are complete because we loved the convenience of the location, and I'm sure it'll be beautiful once it's finished. "

"My visit to Richmond and Glen Allen was perfect. My hotel room was comfortable and the Staff was personable and very helpful. I could not have asked for more. "

"Room was clean, but sink cracked and slow to drain. No linens in the room for pull out sofa. Staff brought it to us pretty quickly but we were tired and arrived late. Would have been nice to have it there. Finally this is my second time in the past year in this hotel with no elevator service. I dont mind walking but felt fortunate that I did not have my elderly mother with me. Lovely location and lots to eat and do near by. Building maybe could use some capital spending. Staff was pleasant in all encounters "

"Pretty decent hotel! The dinnertime kickback was way more than I expected! Con: no extra toilet paper or lotion. Random strands of hair in the shower. "

"We checked in. Withing 10 minutes we checked backed out and demanded a full refund. The place was run down, filthy and very poor accommodation "

"Breakfast is normal. The rooms are not properly clean and the sheets seemed not to have been changed."

"The pool was closed for repairs, which was the primary reason we chose this hotel. The room smelled like urine but did improve once we turned on the air conditioning. They gave us a handicapped accessible room (which we didnt need) and the adjustable shower head would not stay up. There was no exhaust fan in the bathroom so it was smelly and musty after use. The staff was great. "

"Great location, great staff. The ballrooms and other event amenities looked great. We saw lots of wedding groups. The rooms were clean but opportunity to modernize. For example, having USB-C charging options and more connection points for devices would be nice. No market pantry for a quick grab and go option and the fact that the onsite restaurant is not open for lunch on Saturday and Sunday is a bit inconvenient, esp if you're in a rush but plenty of options nearby. "