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"Stayed at the Loews Sapphire Falls Resort and overall had a pretty good experience. The hotel itself is very large, spacious, and has a nice resort-style atmosphere. The grounds and common areas feel open and relaxing, especially if you’re spending time around the pool or walking through the property. The rooms were comfortable, but they definitely feel a bit outdated, especially with the carpet flooring. A room refresh in the future would make a big difference. The restaurants and food on site were decent and convenient after long days at the parks. One of the best parts of the stay was the water taxi to Universal Orlando Resort. It was easy, enjoyable, and made getting to and from the parks much more convenient. Overall, a solid stay with great transportation access and a relaxing resort feel."

"Una habitación amplia y muy buenas facilidades , lo único que te cobran el estacionamiento,"

"Everything was wonderful from the room to the pool, food and staff. "

"The property is very nice and has a great location. The view of the lake is very nice. There is a serious bug problem apparently during May. These blind mosquitoes are EVERYWHERE! They were somehow getting into our room through the bathroom window and you find bugs and wings all over the window sills and floor. This was unpleasant"

"Great hotel!"

"Our stay at the Hilton was extremely disappointing! We had to have maintenance to the room three times to repair safe issues and light issues. On the final day of our stay the room was not serviced despite the room being vacant from 10am until 7:30pm. We called the front desk and it took about 10 minutes of letting the phone ring before it was answered. We were told there were other customers which was why it took so long to answer the phone. That was an outright lie as we had just come from the lobby not two minutes earlier and there were no customers in the lobby or at the front desk. The night manager, with whom we spoke, was rude and attempted to blame the room not being serviced on the fact that we had the privacy sign on our door until we departed that morning at 10am!! It seems reasonable that one would have the privacy sign on the door while the room is occupied yet customer service had the entire day from 10am to service the room which was not done!! I’m very disappointed with the service at this Hilton and the demeanor of the personnel and will certainly keep this in mind when seeking hotels in the future!!"

"The check in area, pool, cafe, breakfast starbucks areas were amazing. "

"Everything was nice"

"La habitación está renovada. Las camas son muy cómodas. Pero las cortinas son muy transparentes y se ve de afuera, para adentro de la habitación. La puerta del baño, había que hacer mucha fuerza para cerrarla. La piscina el día que llegamos estaba sucia. Y el hotel está en remodelación."