Best Western Nemo hotels

"Long story, but shorter version is the Manager of Sleep Inn (Ms. Olivia) has no integrity, and couldn’t be bothered to communicate with her guests. If you’re in the motorcycle riding community and looking for a place to stay during Sturgis or any other time this season - I’d strongly advise you to find another hotel. There are LOTS of hotels and motels in the area that appreciate their guests. I booked a few weeks in advance with hotels.com. When I arrived to check in on April 30th, there was a sign on the front counter saying “Our spa will not be available from April 27 - May 4 due to necessary repairs”. I have physical injuries, and the hot tub was an important part of my vacation / riding plan. So, I asked if I could cancel my reservation and book elsewhere - “no”. I asked if there would be a reduction in my room rate (2 night stay), and was told the manager (Ms. Olivia) would contact me to discuss it. There is a LOT of availability in Rapid City and area in the off season, and hotels without pools/hit tubs are MUCH less expensive than the rate I had booked. Short version, Ms. Olivia never did contact me during my 2 night stay. I was charged $54 MORE than the going rate (as of April 30th) on the hotels.com website. She left a message at the front desk for me at checkout saying “there’s nothing she could do”. Ms. Olivia doesn’t belong in the hospitality industry. Please learn from my mistake, and DON’T SUPPORT SLEEP INN, there are lots of great choices in the area."

"My stay was nice. "

"Decent place and close to freeway"

"Clean room, comfy bed, quiet. Great location for sightseeing Mt Rushmore and other scenic spots. We enjoyed a beautiful, blooming lilac tree right outside our window."

"Older building so that is a factor but all the moulding and doors are just painted over. Doors don't even seal properly so the light and noise form the hall comes through. Furniture is scratched up. Not family friendly. Seemed more like a party hotel with the bar and loud music till 2am. TVs had issues and our bed frame broke randomly in the middle of the night while sleeping. They moved us to a different room at 3am and gave us free Starbucks. If night life and bar are your thing this would be the place to stay."

"Breakfast was great. After not having my room cleaned for 4 days I took a chance and booked another 3 days. The room was only cleaned two of the three days. Floors not mopped or swept despite gravel on floors from going to the badlands. I again had to borrow a broom and mop and do it myself each day. Stayed there 7 days and carpets were never vacuumed even though we technically booked out and back in. Room got very smelly due to lack of cleaning. I complained after staying 4 night and was assured everything would be done daily. Pretty sure part of my hotel fee is to have a maid actually go into my room and clean. No discounts were offered for this not being done. Too bad this is a nice hotel. Breakfast is good. I liked everything except the lack of cleaning. Also I had to get towels from the front desk they weren’t picked up from the floor when dirty for 5 of the 7 days I stayed there. "

"The property was very nice and clean!"

"The room was clean. the breakfast was good. The cookies in the afternoon were good to."

"Clean"