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"The room was spacious (family of 4 with 2 teenagers) and clean. The beds were big but a tiny bit hard. The breakfast buffet was excellent with extensive choices both Japanese and enough western food options for our picky family :). I enjoyed the Onsen a few times and the location was perfect, just a 3 minute walk from Gora Station with direct access to the Hokane-Tozan railway and Cable Car (to ropeway). I would recommend this to all my friends visiting this area in the future. "

"We really enjoyed this hotel. It was very well appointed and had everything we needed. There was even a private onsen off the shower room. The hotel was very accommodating with a shuttle to pick us up and drop us off. It was a great experience. Would definitely stay here again and recommend to others."

"Great location, affordable, very clean and comfortable."

"Great for families looking for some traditional serenity. Tucked away with ability to book private onsen. Yes as a base when exploring Hakone, but get ready to walk."

"Loved the private hot tub in the room. Hated that they didn't have room service or vending machines after the restaurant closed. We couldn't even get Uber Eats delivered; not much was open around the hotel."

"Brilliant stay. The staff, Raven in particular went out of her way to make our stay delightful "

"It is a great resort hotel experience. Great morning buffet, and great hotel and spa experience. This little charge on the amenity is a little bit of an annoying experience. Overall, it is a great experience. "

"Absolutely gorgeous hotel. The rooms were spacious and well thought out. We stayed just one night but could easily have spent more time at the hotel and exploring the area."

"Really large rooms and beautiful view of the lake. One of my favorite hotels. The free shuttle bus from the train station helps a lot."