Search Villas in Odawara Station

"Good location"

"The view from our room was stunning and location is very convenient. We loved the japanese style room. We had the Kadan Suite with balcony (or so I thought). Based on the photos on the website, this is what we had. A bit confusing because we still had to have our Kaiseki meal in the restaurant. The website indicates only Annex Senshin and Meigetsu are served in the restaurant, but we were told ours was as well. Additionally, their facilities guide needs to be updated on their website. Club AI apparently does not exist anymore. The staff that greeted us upon arrival were friendly, but she only spoke and looked at my partner the entire time when explaining the facilities. Despite booking the room myself, I felt ignored and excluded. Even when asking a question, I was dismissed quickly. I found it odd. They also take quite some time to respond on expedia prior to arrival, but I am not sure if that is an app problem. The food was delicious. The server we had the first night was amazing. She explained each dish without looking at the menu and her service was consistent. She was very attentive. The other servers were just OK. They didn't explain the dishes as well and sometimes had to look at the menu. The inconsistencies were visible despite the food being delicious. Overall for the price, I would expect a higher level of service or at least a consistent one. For our next trip to Hakone, we will be trying another place."

"The property is beautiful, private balcony with private onsen were AMAZING! Room was comfortable and well laid out. That part is definitely a 5*. The staff were friendly, mostly helpful, but not so much if you got there early. They did take your stuff, but didn't help with directions on how to catch the bus or where to walk. The food is where this property lost a star (I'd give it a 3, maybe upper 2). The dining area is beautiful and peaceful. The actual food needs some work. The first course was set out 10 min early and was meant to be warm, we arrived on time and it was cold. They proceeded to bring out each course in rapid succession and we had a ton of food in front of us. Not a proper kaiseki meal. As we dug in the food was ok, how they managed dry fish in soup is beyond me. I'd stay here again - but would skip the food and enjoy it in town instead. One other note - if you stay here know its at least 30min away from the lake and the majority of the Hakone Loop. So I'd suggest accounting for that in your time planning. "

"Would stay again. Staff were very kind to us despite being English-speaking tourists, lovely view of the valley, and strong Japanese vibes throughout the property. Price was right too. Only off putting part was the interesting walk from the train station."

"Really nice amenities and great location"

"Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip. "

"Staff was very friendly and kind. The breakfast was really a top notch. The onsen in the balcony was amazing. The hotel is huge. There was nothing to complain. "

"Breakfast is ready good!"

"This place is over 100 years old and because of that, it has its quirks but I think it adds character to the ryokan experience. The staff were so welcoming and friendly. The kaiseki dinner was delicious but it was a lot of food. We had to request to serve us one less meal so we didn’t waste too much. The service and ambiance was great. The onsens were a perfect touch to end our days. We would definitely stay here again!"