桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人是否設有泳池？

是，此住宿設有室外泳池。

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人是否寵物友善住宿？

否，此住宿恕不接待寵物。

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人的泊車位收費多少？

此住宿提供免費自助泊車服務。

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：23:30。

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務，並酌量收費 (視乎客房供應情況而定)。

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人是否有提供接駁車服務前往機場？

是，來回機場接駁車有提供服務。接駁交通收費為每位 MXN2100。

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人是否提供全包式禮遇？

是，此為全包式住宿。所有餐飲食品費用已包，活動包括滑浪風帆、浮潛、橡皮艇等。

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人位於哪裡？

此住宿位於普拉亞德爾卡曼的海灘，距離第五大街、中央廣場和Nuestra Senora del Carmen 天主教教堂不到 3 公里。艾爾卡馬隆瑪雅河高爾夫球場和西普哈海灘亦位於 32 公里內。

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人卡曼海灘區

Q: 桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人是否設有泳池？

是，此住宿設有室外泳池。

Q: 桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人的泊車位收費多少？

此住宿提供免費自助泊車服務。

10/10 優異

Tatiana

2025 年 12 月 11 日

讚好：整潔度、設施服務和住宿狀況

The Select club concierge service staff was extremely helpful, polite and informative. Giving our thaks and gratitude to Zyanya, MaJo and Eyther. We did not liked the specific location in the room assigned to us at arrival and they stepped in. We got upgrated as Expedia VIP members to Ocean view room anx very grateful for that. Their attention to details on daily basis was amazing. Also all personal of the Sandos hotel is polite and always friendly. The territory of the hotel is beautiful and of course the Caribbean Sea and the beach are amazing. The waters are crystal clear with smooth white sand. We will be vack again.

於 2025 年 12 月住了 9 晚

10/10 優異

Natasha

伴侶同遊

2025 年 12 月 11 日

讚好：整潔度、設施服務和住宿狀況

The ocean front rooms are great! Beautiful views. However, the mirror in the bathroom should be updated. Safe did not work, no one answered the phone when we called room service. Food was just ok. The beach is really great! Wide with lots of chairs and swimmable water. Great customer service! All in all, this hotel is nice, needs some updates but overall very pleasant stay.

於 2025 年 11 月住了 7 晚

8/10 不錯

Myrna (La Porte)

2025 年 12 月 8 日

讚好：整潔度、設施服務和住宿狀況

Yes very clean.

於 2025 年 11 月住了 5 晚

8/10 不錯

Tamara

家人同遊

2025 年 11 月 14 日

讚好：整潔度和設施服務

Staff was helpful and nice, food was excellent

於 2025 年 11 月住了 7 晚

6/10 一般

Anas

多人同遊

2025 年 10 月 30 日

讚好：職員與服務

The room has smell there’s no reservation available in the restaurants and u have to book it 2 days a head to find a reservation

於 2025 年 10 月住了 3 晚

10/10 優異

BRUCE Wayne

伴侶同遊

2025 年 10 月 28 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

All the staff were friendly. We've been there at least 10 times and noticed an improvement in staff. Our conceriege Samantha was especially helpful. She made reservations for all the restaurants when we checked in. She texted us during our stay to make certain all was good.

於 2025 年 10 月住了 7 晚

10/10 優異

Christopher Gerald

多人同遊

2025 年 9 月 24 日

讚好：整潔度、職員與服務和住宿狀況

Excellent service, nice clean rooms & resort.

於 2025 年 9 月住了 7 晚

10/10 優異

Edward

家人同遊

2025 年 7 月 27 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Access VIP gave many great benefits such as preferred dining reservations and all bell service arrangements made. Great property, great ocean front room. I highly recommend.

於 2025 年 7 月住了 5 晚

8/10 不錯

Mikayla Mae

2025 年 7 月 1 日

讚好：職員與服務和設施服務

於 2025 年 6 月住了 7 晚

8/10 不錯

Britney

多人同遊

2025 年 6 月 28 日

讚好：整潔度、職員與服務和設施服務

The resort was beautiful and we really enjoyed the all inclusive food and bev. There were a couple things broken in our room that never got addressed after letting staff know twice and we had a medical emergency that could have been handled better as well.

於 2025 年 6 月住了 5 晚

4/10 欠佳

Leslee

伴侶同遊

2025 年 6 月 22 日

讚好：整潔度和設施服務

Property is beautiful as you drive in and enter the resort. There are several pools to use. We opted in for the adult’s side and that had the smallest and worst pool. No swim up bar and no one walking around offering drinks. If you were a member there was a small separate pool and staff was catering to them. There were food options around the pool areas but it was an open air buffet so the food was open to all the elements and bugs and what not floating around, not even covered.The rooms were old and we had zero water pressure in the shower, I mean it was a literal trickle. Food was not mediocre. We stayed at the Sandos in Cabo and it was a completely different experience. We ended up leaving this resort and booking else where.

於 2025 年 6 月住了 3 晚

8/10 不錯

Maria

2025 年 6 月 5 日

於 2025 年 5 月住了 5 晚

10/10 優異

Araceli

2025 年 5 月 31 日

於 2025 年 5 月住了 4 晚

8/10 不錯

teresa

伴侶同遊, 多人同遊

2025 年 5 月 8 日

讚好：整潔度、職員與服務和設施服務

Elevators not working. Water pressure in shower weak. Overall great resort. Would recommend.

於 2025 年 4 月住了 8 晚

10/10 優異

James

伴侶同遊

2025 年 3 月 27 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

I love Sandos Playacar. This was our second trip here and both times have been great. The food is fantastic, the staff is cheerful and helpful. Everything was perfect. The level of effort and care the staff put into the reslrt is genuinely astonishing. 10/10.

於 2025 年 3 月住了 7 晚

6/10 一般

Adrian

伴侶同遊, 多人同遊

2025 年 3 月 25 日

讚好：職員與服務

I loved the staff. Cici at the pool. April, Alan Alex Carlos. I hated that we were in adult only and there were SO MANY KIDS. I feel that they need to section areas in the buffet for adult only. The a la carte restaurants should either have adult only times or ones for adults only. When you book adults you should get it. The smell/perfume In the resort lobby needs to be toned way down. You get a headache as soon as you walk in. The check in checkout was difficult. Lined up for checkout because we were in a transport time frame only to be told that they were checking people in ( nobody available to check out) the spa people walking around were too aggressive. Counted in one day I got asked ten different times if I wanted a massage. I would not rush back.

於 2025 年 3 月住了 9 晚

8/10 不錯

Salvador

伴侶同遊

2025 年 3 月 19 日

讚好：設施服務和住宿狀況

Segunda ves ke la visito , y ha cambiado un poco, no me parece correcto ke cobren por usar el sauna teniendo todo incluido entiendo ke hay huéspedes ke son privilegiados al tener la membresía, otra de las cosas las reservaciones a los restaurantes ya ke tratas de hacer una reservación y generalmente no tienen lugares incluso tratando de reservar con dos días de anticipación, hace 5 años ke fui por primera vez y todo trabajaba mucho mejor, aun así volvería otras veses

於 2025 年 3 月住了 6 晚

10/10 優異

Joseph James Izworski

多人同遊

2025 年 3 月 18 日

讚好：整潔度、職員與服務和住宿狀況

Great ocean, pool, and overall amenities !

於 2025 年 3 月住了 9 晚

2/10 很差

Mark

家人同遊

2025 年 3 月 4 日

不滿：整潔度、職員與服務、設施服務和住宿狀況

When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.

2/10 很差

Mark

2025 年 3 月 3 日

不滿：整潔度、職員與服務和住宿狀況

於 2025 年 2 月住了 7 晚

2/10 很差

Jacob David

家人同遊, 伴侶同遊, 多人同遊

2025 年 3 月 1 日

不滿：整潔度、職員與服務和住宿狀況

Buffet was closed for most of the trip because of multiple people getting sick eating there. Had no running water for over 48 hours in two separate buildings of rooms. Toilets were over flowing because you couldn’t flush them, no showers, no brushing your teeth. But when staff was asked about it, you couldn’t get any type of answer as to when the problem would be fixed. Our group ate off the all inclusive resort more often than not to avoid potentially getting sick from under cooked food or unsafe handling of food

於 2025 年 2 月住了 7 晚

2/10 很差

Lori

伴侶同遊

2025 年 2 月 28 日

讚好：職員與服務

不滿：住宿狀況

Over 400 people got food poisoning including us the first day.We were very sick!Didn’t feel good the whole time.Didn’t have hot water till the day before we left.Didn’t have Any water for 2 days! The buffet was closed for 4 days.We ate saltines a lot because we were afraid to eat anywhere.Very disappointed!!!!Saved up money to go on this vacation and barely ate or drank anything the whole time. We feel that we should get our money back!!

於 2025 年 2 月住了 10 晚

2/10 很差

Joseph

家人同遊

2025 年 2 月 27 日

讚好：職員與服務

不滿：整潔度、設施服務和住宿狀況

We were very excited to go to an all-inclusive resort in Mexico with a great location. we arrived and day one looked promising, but then very quickly crashed to a unexpected catastrophe. 3 people got sick night 2 and was bed written for days, and that was just the start. we then proceeded to go to dinner but needed reservations everywhere besides the buffet which was awful. next say we had no water at all for (2) full days, then buffet was closed down and everything was very unpleasant. No waiters by the pool & long lines everywhere. We have been to multiple resorts and never had a bad Experience until now, although this one was a nightmare other than the beach and the staff which were amazing from day to day! They didn't comp us anything for the inconvenience and will not be going back to this resort EVER!!!

於 2025 年 2 月住了 7 晚

2/10 很差

Michael Otto

伴侶同遊, 多人同遊

2025 年 2 月 21 日

不滿：整潔度和住宿狀況

The beaches and pools are beautiful. The rooms where musty and stunk like sewer. Everyone in our party got sick

於 2025 年 2 月住了 10 晚

2/10 很差

John Robert

家人同遊

2025 年 2 月 20 日

不滿：住宿狀況

Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!

於 2025 年 2 月住了 8 晚

桑多斯普拉卡爾精選俱樂部全包度假村 - 只招待成人

Select Club at Sandos Playacar All Inclusive - Adults Only Area

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