搜索普拉塔港的度假村

“Worst experience we had. Don’t go there!”

“The front desk staff was very rude and unprofessional. Unfortunately, the room was also infested with flies, and we had to deal with them throughout the entire night. This made our stay extremely uncomfortable and disappointing. I expected a much higher level of cleanliness and professionalism from the hotel.”

“The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also……

“Subject: Reservation Cancellation and Refund RequestDear Puerto Plata Lifestyle I am writing to inform you that we will not be able to attend the hotel under the current conditions provided. Despite multiple attempts via phone and email to cancel due to misleading advertising and unclear refund policies, we have not received any response.We kindly request a full refund of the amount paid for the reservation, as well as reimbursement for any incurred expenses. Furthermore, please be advised that……

“Ojo no es un lugar real es una forma de robo no es una estadía ”

“The room was clean, but I didn't know about the was cleaned every day or the towels changed and when we called down stairs they explained that if we wanted the room cleaned every morning we had to pay extra for the cleaning and extra for the towels. I think that is something that should be explained at check it.”